Neelesh Verma

To work with a challenging environment with opportunities to enrich my knowledge and skill which in contributing to growth of the organization.

Customer Sales Executive - Samsung India PVT.LTD

• Meeting both qualitative and quantitative targets with best of KPI designed by management, and being a point of escalation in any pendency raised by Floor Sales Team or by our customers.
• To provide proper guide lines to CSS for efficient customer sale or services.
• The Stores for verifying the stock, and pending issues review brand services performances with store sales team.
• To analysis the Brand performances on ID/Demo, Complaints and review with brand BSM/ASM on Monthly basis.
• Conducting the necessary training programs and evaluating the effectiveness of the trainings arranging a training program.
• Evaluation of Customers NPS on daily basis. Analyze the same – Area Wise and initiate measures for the continual improvement.
• Responsible to control the Shrinkage & Damages.
• Worked on SAP CRM, SAP BO, SAP and TPOS
• Worked on project of tracking CSAT score of MP & CG.
• Ensure capturing, addressing & replying to all customers' complaints and suggestions (verbal & written) through co-ordination with CSM (Cluster Service Manager).
• Ensure smooth exchanges of merchandise to customers.
• Responsible for ensuring the highest level of customer satisfaction.
• Responsible for Post Sales Services related All product what we sale.

ipro - Apple Pvt. Ltd.

2 Year experience as ipro at Apple Pvt. Ltd.

Customer Sales Executive (CSE) - Tata Croma - RDC Ghaziabad

4 Year experience as a Customer Sales Executive (CSE) in Tata Croma at communication section (CATEGORY EXPERT) in RDC Ghaziabad

High School - JKG SR SEC SCHOOL, VIJAY NAGAR, GZB (2011)

Intermediate - GBSSS KALYANVAS DELHI (2013)

Diploma in Computer Application (DCA) - Computer Application - G – Tech Computer Institute Delhi (2014)

Polytechnic Diploma - BHAGWANT University Ajmer Rajasthan (2016)