Neeraj Kumar

Dedicated and detail-oriented Fraud & Chargeback Executive with 10+ years of experience in fraud monitoring, transaction risk analysis, chargeback handling, dispute resolution, and payment operations within banking and fintech industries. Experienced in identifying suspicious activities, conducting fraud investigations, reducing financial losses, and maintaining compliance standards.

Executive – Fraud Analyst - ROINET Solution Pvt. Ltd.

(2020-01)

• Monitor daily transactions and identify suspicious or fraudulent activities.
• Investigate high-risk transactions and prepare fraud analysis reports.
• Handle chargeback cases and validate customer dispute claims.
• Maintain fraud database and track fraud trends to reduce business losses.
• Coordinate with internal teams for fraud prevention and risk mitigation.
• Analyze transaction patterns and recommend fraud control improvements.
• Prepare MIS reports using Excel and fraud monitoring tools.

Fraud Analyst - Airtel Payments Bank

(2020-01 - 2020-12)

• Performed transaction monitoring and fraud risk analysis.
• Investigated suspicious digital payment activities and customer complaints.
• Assisted in fraud prevention and dispute management processes.

Senior Executive – Finance - ICICI Bank

(2017-01 - 2020-12)

• Managed financial operations and banking transaction processes.
• Handled customer issue resolution and account-related activities.
• Supported compliance and operational risk management functions.

MBA - Himalayan Garhwal University

B.Sc. - Biotechnology - Sikkim Manipal University

Intermediate - Science - R.K.D College, Patna

10th - CBSE - Cambridge School, Ranchi