Neeraj Kumar Pal

Detail-oriented professional with 8 years of experience and a proven track record in incident management and system engineering. Adapt at leading technical support initiatives, I am committed to continuous learning and applying ITIL best practices to enhance team performance and customer satisfaction.

Technical Support Executive at Capgemini (2022-03 – Present)

International US Voice & Chat Support (McDonald's) – Capgemini, NSEZ Noida

• Provided customer and technical support via voice and chat channels for US-based clients
• Resolved order, application, and service-related issues efficiently
• Maintained high customer satisfaction through timely issue resolution
• Coordinated with backend teams for escalations and service improvements

Customer Service Executive at Tech Mahindra (2020-02 – 2022-06)

Worked as Technical Support desk in International Vodafone Qatar process. Iwas responsible handdling technical issue in Network connection and Billing complaints.

Customer Service Sales Executive at iEnergizer (2018-02 – 2020-01)

• Managed domestic and international flight bookings using Amadeus GDS
• Assisted customers with reservations, cancellations, and rebookings
• Handled fare calculations and itinerary planning
• Achieved sales targets through upselling and cross-selling

B.A in Bachelor of Arts – Uttar Pradesh Rajarshi Tandon Open University, Prayagraj (2022-03)

XIIth in English (2012)

Xth in English (2008)