Pratiksha Sharma

Detail-oriented and empathetic Technical Support Executive with 2+ years of experience in handling client queries, technical issues, and CRM operations. Proven ability to manage support workflows using Salesforce, Oracle CRM, Zoho Desk, and Zoho CRM. Excellent communication, multitasking, and issue resolution skills with a consistent record of high customer satisfaction. Seeking to leverage these skills in a dynamic, client-facing role in a fast-growing organization.

Technical Support Executive at Teleperformance (2025-12 – Present)

Technical Support Executive at Teleperformance (2023-04 – 2024-09)

• Provided LinkedIn pages support and managed restricted member profiles through email, chat, and phone interactions.
• Resolved 60–80 queries daily with a 95% FCR rate.

Technical Support Executive at Teleperformance (2021-06 – 2022-03)

• Assisted clients in Symantec (Norton) using Zoho Desk and Zoho CRM.
• Categorized and resolved support tickets with minimal turnaround.
• Updated customer information and assisted with billing.
• Contributed to internal knowledge base updates and documentation.
• Resolved technical issues through remote access.

Bachelor of Mass Media in Mass Media – University of Mumbai (2019)