Neeraj Sati

Dedicated Soft Services Manager with 18+ years of experience in facility management, housekeeping operations, retail audits, hospitality, healthcare, aviation, and cinema industries. Skilled in managing soft services operations, manpower planning, vendor management, client coordination, team handling, training & development, quality audits, and operational excellence. Experienced in handling SAP Software, Olabi Software, and Uniware Software for daily operations, PO & PR creation, consumption posting, inventory management, material coordination, reporting, and documentation.

Strong knowledge of soft services operations, client handling, audit compliance, stock management, vendor billing, housekeeping standards, and maintaining high service quality across multiple locations.

Facility Manager (Soft Services) - Frachuire Retail Ltd

(2024-07 - 2026-03)

I used to oversee operations for 24 pan-India stores, three warehouses, and one production house.

• Managed retail facility operations and audits.
• Handle soft services operations and compliance standards.
• Conducted operational inspections and team management.
• Coordinated with vendors and site teams for smooth operations.

Trainer - Urban Company

(2023-08 - 2024-06)

• Conducted training sessions for housekeeping and service staff.
• Managed onboarding and operational training activities.
• Ensured quality and service standards.

Cluster Housekeeper - INOX Leisure Ltd

(2017-09 - 2023-08)

• Managed housekeeping operations for multiple cinema locations.
• Handled manpower planning, vendor coordination, and audits.
• Maintained hygiene, safety, and operational standards.
• Managed client coordination and daily reporting.

Housekeeping Executive - GMR Limited (Third Party Contract – A2Z Infra)

(2013-10 - 2017-08)

• Supervised facility and housekeeping operations at project sites.
• Managed staff deployment and material handling.
• Coordinated with management and vendors for smooth operations.

Housekeeping Executive - Max Hospital, Saket (Third Party Contract – Sodexo)

(2012-01 - 2013-12)

• Managed hospital housekeeping operations.
• Ensured cleanliness and infection control standards.
• Supervised housekeeping staff and shift operations.

Housekeeping Executive - Pushpanjali Hospital (Third Party Contract – Oceans Ltd)

(2011-01 - 2011-12)

• Maintained hospital housekeeping standards.
• Managed staff and operational activities.

Housekeeping Supervisor - NDTV, Okhla (Third Party Contract – Ashirbad Company)

(2008-08 - 2010-12)

• Supervised housekeeping staff and daily operations.
• Maintained office cleanliness and facility standards.

Housekeeping Supervisor - Hyatt Regency Delhi

(2007-09 - 2008-08)

• Managed housekeeping operations in hospitality environment.
• Ensured guest satisfaction and hygiene standards.

Industrial Training - The Grand Hotel, Vasant Kunj

(2007-04 - 2007-07)

Completed industrial training in hotel operations and housekeeping management.

10th - KVS CBSE Board

12th - KVS CBSE Board

Graduation - Delhi University

Diploma - Hotel Management - DIHM, Lajpat Nagar, Delhi