Cabin Crew Instructor/Trainer at Swiss International Airlines (2011-08 – 2025-01)
- Guarantee passenger safety and comfort during travel
- Provide exceptional and enjoyable service to guests on board
- Verified and ensured adequate uplift of all catering stocks and amenities
- Facilitate enjoyable flights for guests and colleagues, ensuring all depart with smiles
- Enforced compliance with all standard operating procedures
- Manage and oversee inventory processes
- Facilitated efficient and timely service execution
- Deliver first aid to individuals in need
- Co-ordinate and work with the team ensuring proper communication
- Market in-flight sales products
- Focus in building rapport with customers
- Curate remarkable and enjoyable encounters for guests aboard
- Review and validate that all catering supplies and supplementary amenities maintain adequate levels
- Ensured compliance with all specified standard operating procedures
- Managed and upheld grooming standards across team members
- Train and strengthen skills of trainee cabin attendants
- Lead briefings and de-briefings to guarantee complete awareness of safety protocols and first aid procedures
- Coordinated equitable workload distribution within team, allocating specific tasks to all members
- Nurture welcoming flight atmosphere for both guests and team members, achieving smiles at departure
- Promoted understanding of processes among new trainees through effective guidance and support
- Resolved trainee inquiries to foster comfort and streamline onboarding experience
- Coordinated walk-in interview logistics for human resource team during periods of low activity
- Executed preliminary evaluations of walk-in candidates, highlighting eligibility, BMI, personality attributes, and communication abilities
- Directed recruitment campaigns and selected optimal candidates for organization
Check crew, trainer & grooming in-charge at SpiceJet Ltd. (2005-11 – 2011-07)
- Protect passenger welfare and facilitate comfort throughout journey
- Enforce safety protocols and procedures during flights by team of attendants
- Reinforce adherence to company grooming standards for cabin crew
- Administer in-flight assessments to validate compliance with knowledge standards set for cabin crew
Cabin crew at Jet Airways India Pvt. Ltd. (2003-04 – 2005-02)
- Safeguard passenger well-being and enhance comfort on board
- Verify execution of all mandated standard operating procedures
- Ensure top-tier customer service quality
- Control and ensure proper inventory management
- Facilitated efficient and timely completion of service tasks
- Implement first aid measures for injury management
- Manage team interactions to promote seamless communication
- Advertise in-flight sales items
- Nurture customer interactions to foster trust
Course coordinator at IAAN School of Mass Communication (2001-12 – 2003-03)
- Market diverse courses offered by organization
- Assess needs of students seeking enrollment and guide selection of suitable courses
- Communicating and coordinating across various organizational levels
- Maintaining records of new participants and gathering timely feedback
- Assisting organization with student onboarding processes
- Exploring and developing innovative strategies to promote courses
- Ensuring targets meet desired timelines
