Neethu

Results-driven Customer Relationship and Sales Professional with over 8 years of experience in financial services and automobile retail. Strong background in compliance operations, transaction handling, customer relationship management, and sales leadership. Proven ability to improve customer satisfaction, achieve sales targets, and manage operational processes efficiently.

Customer Relationship Manager at TVS Motor Company (2025-01 – Present)

• Managing customer relationships and ensuring high customer satisfaction.
• Handling customer queries, service follow-ups, and complaint resolution.
• Coordinating between sales, service, and finance departments.
• Supporting customer retention initiatives and loyalty programs.
• Maintaining customer records and feedback tracking.

Sales Manager at TVS Motor Company (2024-01 – 2025-01)

• Managed showroom sales operations and daily sales targets.
• Led and motivated the sales team to achieve revenue goals.
• Handled customer negotiations and vehicle financing coordination.
• Monitored sales reports and inventory management.

Customer Care Executive – Operations at IDFC Mutual Fund (2019-01 – 2021-01)

• Processed financial transactions and verified timestamps.
• Handled customer queries and provided operational support.
• Maintained transaction documentation and compliance records.

Customer Care Executive – Compliance Department at IDFC Mutual Fund (2013-01 – 2018-01)

• Managed PAN India compliance operations.
• Handled SEBI and AMFI complaints and Income Tax queries.
• Ensured adherence to regulatory and internal compliance policies.

Bachelor of Technology in Information Technology – Madha Engineering College (2012-01)