Neha Deshmukh

Experienced and dedicated Quality analyst with the proven ability to lead small to medium-sized teams. Pays extra attention to detail and understands the analysis for the team

Quality Analyst - Connect business solutions

2 Years of experience as an Quality Analyst with the different products which consists Credit card, Business loan, Personal loan, credit card EMI

• Daily breafing conducted for process and product regarding updates
• Call monitored and shared the real time feedback with the associates to improve the productivity
• Weekly call calibration conducted to gauge the variance of the departments
• Weekly dashboard prepared and shared with the stakeholders
• Call listening session conducted to motivate the team
• Monthly review perform basis on the analysis and the audits and share some insights to improve the productivity of the process
• BQM & PIP Advisors session needs to conduct for improve their performance
• Weekly Dip check conducted to gauge the process & product

Quality Analyst - Finmech business solutions

1 year experience as an quality Analyst in credit card

SSC - Maharashtra Board (2018)

HSC - Maharashtra Board (2020)

B.com - Mumbai University (2024)