Neha Gupta

Experienced Senior Associate with 5+ years of experience in banking and financial services, working on the SBI Cards process through Innovsource Services Pvt. Ltd. Experienced in backend operations, team handling, application quality checks, verification processes, daily dispatch, MIS management, tele-calling and customer/business interaction. Skilled in coordinating teams and maintaining process quality and timely deliverables.

Senior Associate - Innovsource Services Pvt. Ltd. - Jharkhand

(2020-11)

Client: SBI Cards Payments & Services Ltd.

• Manage a team of employees and coordinate day-to-day operational activities.
• Manage the backend process of SBI Cards for 4 districts of Jharkhand.
• Ensure quality checks of physical and digital application forms.
• Ensure proper back-check call verification by callers.
• Monitor daily deliverables, including daily dispatch and MIS management.
• Contribute to business growth through customer handling, tele-calling and cross-selling activities.

Master of Arts - English - Sido Kanhu Murmu University, Dumka (2022)

Bachelor of Arts - English - Sido Kanhu Murmu University, Dumka (2020)

Intermediate - Deoghar College, Deoghar (2017)

Matriculation - Matri Mandir Girl's High School (2015)