Neha Kalgaonkar

Results-driven HR Operations Leader with 14+ years of experience in managing large-scale HR shared services, employee lifecycle management, and payroll operations across BFSI and global organizations. Proven expertise in leading high-performing teams, driving process transformation, and delivering measurable improvements in efficiency, accuracy, and employee experience. Strong track record of managing HR operations for 10,000+ employees, optimizing service delivery models, and partnering with leadership to enhance organizational effectiveness

Senior Manager – HR Operations at Kotak Mahindra Bank (2024-11 – Present)

• Leading end-to-end HR operations for large employee base
• Managing a team of 10, improving productivity by ~20%
• Reduced onboarding TAT by ~25%
• Ensured 100% payroll accuracy
• Reduced query resolution TAT by ~30%

HR Operations Specialist at EisnerAmper (2023-06 – 2023-12)

• Managed lifecycle processes and onboarding
• Reduced attrition by 10–15%
• Handled 8–10 weekly hires
• Improved exit TAT by ~20%

Senior HR Operations at Quantiphi (2021-04 – 2023-01)

• Managed HR ops for 1000+ employees
• Improved process efficiency by ~30%
• Led HRMS transformation

Team Specialist – HR Operations at JP Morgan (2015-12 – 2021-04)

• Led team of 8–10 members
• Handled 10,000+ employee records
• Improved data accuracy by 15–20%

HR Shared Services Executive at Mondelez International (2009-12 – 2015-12)

• Managed HR ops for 5000+ employees
• Handled payroll and lifecycle processes

MBA – MIT Pune (2025)