Neha Musti

Application Support Engineer with 2.5+ years of experience in supporting .NET-based applications in financial services domain. Skilled in L2/L3 production support, incident management, root cause analysis (RCA), and troubleshooting in Windows (IIS) and Linux environments. Hands-on experience with SQL Server, job scheduling tools (AutoSys, Tidal), and middleware technologies (IBM MQ, Red Hat AMQ).

Strong knowledge of payment systems including ACH, SWIFT MT/MX, and Wire Transfers. Experienced in using monitoring tools like Dynatrace and Splunk to ensure high availability and SLA compliance.

Application Support Engineer at Cognizant Technology Solutions (2021-10 – 2024-03)

Client: Leading US-Based Bank

• Provided 24/7 L2 and L3 production support for financial applications
• Monitored and supported payment systems including ACH, SWIFT, and Wire Transfers
• Performed root cause analysis (RCA) for production incidents and outages
• Analyzed logs using Dynatrace and Splunk for issue troubleshooting
• Executed SQL queries for data validation and issue resolution
• Managed job scheduling, failures, and reruns using AutoSys and Tidal
• Restarted and monitored IIS application pools and Linux services
• Validated payment files (NACHA, SWIFT MT/MX) and MQ message flows
• Supported deployment activities, release management, and weekend patching
• Participated in disaster recovery (DR) drills and ensured system readiness
• Maintained 100% SLA adherence during critical business periods
• Reduced mean time to resolution (MTTR) by documenting SOPs
• Supported SWIFT MX migration ensuring system stability
• Resolved high-priority incidents with minimal business impact
• Handled production support for high-volume financial transactions

MBA in Operations Management – Indira Gandhi National Open University (IGNOU) (2025 – 2027)

B.E in Information Science and Engineering – Smt. Kamala Shri Venkappa M Agadi College of Engineering & Technology (2017 – 2021)