Nonita Madhrani

Detail-oriented Application Support Engineer with 2+ years of experience in troubleshooting enterprise applications across banking, healthcare, and LMS domains. Skilled in incident management, root cause analysis, and production support using ServiceNow and Jira. Strong knowledge of Windows/Linux, SQL, and cloud basics.

Application Support Engineer - Classic On Phone

(2018-01 - 2019-12)

• Provided L2 support for LMS platform
• Resolved login, access, and integration issues
• Managed tickets via ServiceNow within SLA
• Performed root cause analysis

Junior Executive – QA & Support - Healthcare Project

(2015-01 - 2016-12)

• Supported EMR systems like Epic & Cerner
• Handled deployments and testing
• Collaborated with development and clinical teams

M.Sc - Mumbai University (2015)

B.Sc - Nagpur University (2013)