Nelson Joseph
Experienced customer service, sales, administration, and team leadership professional
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About
Experienced customer service, sales, administration, and team leadership professional with over 15 years of experience across customer support, telecalling, operations, family business management, and healthcare claims processes. Proven ability to lead teams, achieve targets, build customer relationships, and deliver excellent service in both domestic and international processes.
Experience
Senior Sales Representative - Demand Drift Pvt. Ltd.
(2025-06)
Working in the Mediclaim process (US Shift), handling customer interactions, sales activities, and client relationship management.
Senior Customer Service Representative - DSC Support Solutions
(2025-01 - 2025-05)
Worked remotely in the Mediclaim process (US Shift), providing customer support and claims-related assistance.
Call Supervisor & Team Leader - Mind Loop Solutions
(2023-03 - 2024-12)
Led teams in the Energy & Heat Pump Process (Australian Shift), supervised daily operations, and ensured performance targets were achieved.
Family Business Management (Restaurant)
(2014 - 2023)
Managed day-to-day restaurant operations, customer service, staff coordination, and business administration.
Telecaller - Airtel
(2012 - 2014)
Handled customer communication, sales support, and service-related inquiries.
Junior Assistant - GEO-CHEM - Mumbai
(2008-08 - 2011-09)
Supported administrative and operational functions while maintaining records and coordinating office activities.
Education
Higher Secondary Certificate - H.S.C. - Viva College of Arts, Commerce and Science (2014)
Secondary School Certificate - S.S.C. - Ludhani Vidya Mandir English High School (2011)
