Netra Dalvi

Result-oriented Assistant Manager with 9+ years of experience in Sales Support, Product Engineering, CRM Analytics, and MIS Reporting. Strong expertise in data-driven analysis, CRM tools, dashboard creation, and business performance monitoring. Experienced in supporting sales operations, identifying process improvements, and delivering actionable insights to drive business growth.

Assistant Manager – CRM Support Engineer - JM Financial Product Limited

(2018-07)

• Utilize data-driven analytics tools to enhance sales productivity and operational efficiency
• Designed and managed MIS reports, executive dashboards, and sales performance trackers to provide timely insights for decision-making
• Built automated MIS dashboards, reducing manual reporting effort and improving turnaround time
• Monitored KPIs, identified anomalies, and provided analytical recommendations to decision-making
• Collaborated with cross-functional teams to identify potential issues and developed strategies to align with business objectives
• Managed CRM security governance including user access controls, role-based permissions, data validation, and system configuration
• Administered CRM user access management, ensuring secure and controlled system usage across departments

Technical Support Engineer - Fiber Optic Services

(2015-11 - 2018-07)

• Handled troubleshooting and resolved customer queries to ensure timely issue resolution
• Provided technical support and customized software solutions to enhance user experience
• Coordinated with development teams for issue resolution and product improvements
• Conducted webinars and client training sessions to empower clients with product knowledge

Master's Degree - Financial Management (2019 - 2022)

Bachelors Degree - Electronics & Telecommunication (2011 - 2015)