Kanchi Singh

Assistant Manager (CRM)

Talent

FaridabadMember since September 17, 2026

Escalation ManagementExcelClient Relationship Management & Business DevelopmentOperations Coordination & Cross-Functional Team ManagementERP/CRM Data Management, Reporting & MIS PreparationCalendar Management, Meeting Scheduling & Stakeholder CoordinationCustomer Relationship Management through Walk-ins, Calls & EmailsCustomer Query Resolution, Complaint Handling & Escalation ManagementCustomer Lifecycle Management & Database MaintenanceBBA Drafting, Payment Recovery & Outstanding Dues ManagementCAM (Common Area Maintenance) Adjustment & Settlement ManagementPost-Handover Customer SupportMOM Preparation, Action Tracking & Stakeholder Communication

Hire this person

Send a job offer directly to this candidate

Escalation ManagementExcelClient Relationship Management & Business DevelopmentOperations Coordination & Cross-Functional Team ManagementERP/CRM Data Management, Reporting & MIS Preparation

About

To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.

Experience

Assistant Manager (CRM) - Emerald Home Developers Ltd.

(2026-03)

Manage the complete customer lifecycle from booking to possession, registration, and handover.
Handle customer documentation including BBA, allotment letters, demand letters, Handover letters, Conveyance deed, Possession Letters, Reminders, transfers, cancellations, Loan cases documents (PTM/TPA/SANCTION) and KYC compliance.
Oversee post-sales operations, customer communication, payment follow-ups, and coordination for receipts and demand letters.
Maintain CRM records, customer databases, MIS reports, and ensure data accuracy.
Address customer queries, complaints, and escalations to ensure high customer satisfaction.
Coordinate with Sales, Finance, Legal, and Project teams for seamless customer service and issue resolution.

Assistant Manager (CRM) - LK & Associates

(2025-03 - 2026-03)

Lead Generation through Social Media & Digital Platforms
Vendor Management, Procurement & Price Negotiation, Daily, Weekly & Monthly Performance Reporting
SOP (Standard Operating Procedures) Development & Documentation
MOM (Minutes of Meeting) Preparation, Action Tracking & Follow-ups
Process Improvement & Administrative Operations Management.

CRM Executive (Customer Service & Success) - BPTP LIMITED

(2023-09 - 2025-03)

KYC Documentation, Verification & Compliance Coordination
Billing, Accounts Coordination & Payment Collection Follow-ups
Accounts Statement, Invoices, Demand Letters & No-Dues Certificate Issuance
Interest Reconciliation, Waiver Cases & Credit Note Processing
Cross-Functional Coordination with Legal, Projects, Security & Maintenance Teams
Site Issue Resolution (Maintenance, Electricity & Security Related Matters)
MIS Reporting, Documentation & Process Coordination.