Ni Ck
Results-driven travel and aviation professional with 7 years of experience in airline operations and customer service
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About
Results-driven travel and aviation professional with 6 years of experience in airline operations and customer service within international travel processes. Strong expertise in handling end-to-end travel queries using Amadeus GDS, including flight bookings, cancellations, and itinerary management. Proven ability to deliver excellent customer service while contributing to revenue through upselling and efficient problem resolution.
Adaptable, detail-oriented, and capable of performing in fast-paced environments.
Experience
Senior Ticketing Executive at Fareportal India Pvt. Ltd. (2023-01 – Present)
- Handled international travel customer service for global clients (flights & bookings)
- Extensively used Amadeus GDS for reservations, ticketing, and itinerary management
- Assisted customers with bookings, cancellations, schedule changes, and travel queries
- Delivered high-quality service ensuring customer satisfaction and retention
- Supported upselling of travel services while resolving queries
- Managed fare checks and issue resolution efficiently
Operations Executive at InterGlobe Technologies (IGT) (2020-01 – 2023-01)
IndiGo Airlines Process
- Handled airline operations including bookings, cancellations, and rescheduling
- Assisted customers with travel-related queries ensuring high satisfaction
- Maintained accuracy in ticketing and reservation systems
- Delivered prompt and effective issue resolution in a fast-paced environment
Education
Post Graduation in MTTM – Karnataka State Open University (KSOU) (2019-01)
Graduation in B.com – MJP Rohilkhand University (2017-01)
Intermediate in 12th – VKS Public School (2014-01)
High School in 10th – VKS Public School (2012-01)
