Niceyangel Angel

I am a result-driven Senior Process Associate with over 3.5 years of hands-on experience in managing inbound and outbound calls, emails, and troubleshooting customer queries. Proficient in handling live chats, calls, and system tools to resolve technical and procedural issues efficiently.

Senior Process Associate at Meazure Learning (2022-08 – Present)

An educational assessment company focused on delivering high-quality testing and training solutions

• Connecting test takers on to the LMS login portal or application
• Resolving queries and troubleshooting issues while connecting to the portal
• Managing In-bound and Out-bound customer inquiries through phone, email and chat
• Providing support to clients, addressing technical issues and coordinating with technical support team for timely resolutions
• Verifying student's identity by checking photo ID to ensure academic integrity guidelines
• Monitoring tests and exams, ensuring required actions are taken
• Transferring recorded exams to clients for review
• Collecting student data and resolving client queries

M.B.A in JNTUH – Global College of Engineering Technology (2021)

B. Com (Computers) in Computers – Sri Chaithanya degree College (2018)

Intermediate in C.E.C – Sri Kakatiya Junior College (2015)

High School in SSC – Vishva Shanthi HighSchool (2012)