Nickitha Cruzlin

Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.

Sales Manager at Rainex (2024-08 – 2025-12)

• Skilled in team leadership, pipeline management, and client relationship development. Adept at setting targets, monitoring performance, and optimizing sales processes to achieve and exceed business goals.
• Collaborated cross-functionally with marketing, customer success, and product teams to align go-to-market strategies.
• Do regular follow-up and campaigns to enhance the company's growth
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.

Business Development Manager at Boodskap Labs Private Limited (2021-03 – 2024-08)

Company Overview: IoT-Based Company

• Skilled in developing customer relationships, building brand awareness, and increasing customer loyalty through creative problem-solving and strong communication skills.
• Attended multiple conferences all over India, representing the company.
• Skilled in handling clients with patience and friendliness.
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Performed client research and identified opportunities for account growth, account penetration, and market expansion.

Technical Support Engineer at Tech Mahindra (2019-07 – 2021-03)

• Skilled in resolving complex technical issues, implementing efficient troubleshooting processes and collaborating with cross-functional teams to enhance product stability.
• Re-organized something to make it work better.
• Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
• Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
• Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
• Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
• Earned recognition from management for consistently delivering exceptional service quality.

B.E in Electronics and Communication – Vins Christian Women's College of Engineering (2015-08 – 2019-04)

Higher Secondary School – St. Joseph's Convent Higher Secondary School (2013-06 – 2015-03)

SSLC – St. Joseph's Convent Higher Secondary School (2008-06 – 2013-04)