Nijo Rajan

Production and media operations professional with 7+ years of experience supporting large-scale film and television post-production workflows. Experienced in coordinating creative teams, managing digital media assets, and ensuring technical quality across 200+ projects for global studios.

Software Support Coordinator - MAM - VDMS - Bangalore

(2025-01 - 2026-01)

• Serve as the first point of contact for customer technical inquiries over chat and email, performing triage, issue replication, and accurate categorization of client queries, technical issues, and feature requests.
• Manage and track tickets across Freshdesk and GitHub, ensuring prioritization, SLA compliance, and timely escalation of critical development-related issues.
• Maintain proactive client communication with timely updates, document resolutions, and contribute to workflow improvements and knowledge base reporting.
• Document resolutions, escalation steps, and ticket trends to support reporting and knowledge base improvements.

Project Lead - Sparkpro Creatives - Bangalore

(2024-01 - 2025-01)

• Led a team of 15 designers, overseeing daily operations across multiple projects and collaborating with internal stakeholders.
• Analyzed business opportunities and performance metrics to drive strategic initiatives for growth.
• Monitored project timelines, identifying risks and implementing scheduling strategies to ensure timely execution and delivery.
• Provided production and process insights to the design team, enhancing workflow efficiency and ensuring on-time project delivery.
• Developed a holistic approach to optimizing the team's daily targets, improving productivity and alignment with project goals.
• Redesigned workflows to facilitate smoother project execution.
• Conducted daily meetings to enhance project progress, enabling quick decision-making and keeping the team informed.

Senior Account Coordinator – Media Operations - Deluxe Entertainment Services - Bangalore

(2022-01 - 2023-01)

Responsible for Sony Pictures asset management and, responsible for undertaking projects and full accountability, up through billing.

• Responsible for Internal teams and client Communication, comprehend client requests and requirements, and adhere to the workflow.
• Creating trackers to ensure clarity of client prerequisites within the team and managing due dates to ensure on-time delivery.

Audio QC Engineer – Post-Production Operations - Deluxe Entertainment Services - Bangalore

(2018-01 - 2022-01)

• Responsible for managing major clients like Warner Bros, Universal, Netflix, Amazon, and Disney.
• Creating final deliverables for series and feature films with the required specs provided by the client.
• Editing and syncing tracks to the video provided by the client.
• Creating QC reports and coordinating with the respective account coordinator for better visibility of tackled issues.
• Requesting resupplies if required and incorporating them into the final deliverables.
• Monitoring internal orders to meet client's due dates.
• Collating assets from internal teams and delivering the final assets to the client, including packaging and delivery.
• Monitoring the orders and updating the notes required for packaging and delivery, ensuring that the order meets all technical specifications.
• Sending delivery reports to the client.

Associate Audio Engineer - Moleculz - Cochin, Kerala

(2017-01 - 2018-01)

• Foley recording and editing for several Malayalam and Marathi movies.
• Worked as an on-location recording engineer for Malayalam short films, and feature films.
• Collaborated with the team for effective management of ongoing projects.
• Synchronized dialogues and Foley according to the video provided.

Recording Engineer - Raw Tracks - Chennai, Tamil Nadu

(2017-01 - 2018-01)

[College Internship]

• Recording and dubbing engineer for daily soaps like Krishnadasi, Crime Petrol, and CID.
• Coordinating with Assistant Directors on Finalizing the quality of the content recorded.
• Coordinating with Mixing Engineers on Dialogue Premixing and deliverables

Diploma - Audio Engineering - Muzik Lounge School of Audio Technology (2017)

BA - Political Science - Delhi University (2015)