Nikhil Bhartiya

Retail Branch Banking professional with 2.5+ years of experience in Relationship Management, Branch Operations, and Portfolio Growth within leading private sector banks. Proven expertise in CASA mobilization, transaction authorization, cross-selling third-party products, and HNI/Preferred portfolio management. Strong track record of achieving sales and income benchmarks while ensuring audit compliance, customer engagement, and operational excellence.

Adept at balancing sales, service delivery, and branch administration to drive business growth and customer satisfaction. Experienced in new customer acquisition through cold calling, referrals, and catchment area business development.

Relationship Manager (Branch Banking) - ICICI Bank

(2023-07 - 2026-01)

• Acquired and managed Preferred & Imperia portfolios, delivering end-to-end banking solutions and relationship deepening.
• Supported branch operations and transaction processing, ensuring adherence to SOPs and audit standards.
• Handled cash and non-cash transactions, fund transfers, and account reconciliations.
• Drove CASA mobilization and cross-selling, consistently achieving monthly sales and revenue targets.
• Resolved customer queries and service requests within defined TAT, improving customer satisfaction and retention.
• Conducted customer engagement activities and sales events to generate NTB acquisition and business growth.
• Generated leads through cold calling, referrals, and walk-in customer conversions to drive NTB acquisition.
• Promoted digital banking channels and increased customer adoption.

Post Graduate Diploma in Banking (PGDB) - Banking - Manipal Academy of Higher Education (2024-03)

Bachelor of Commerce (B.Com) - Taxation - Vikram University (2022-04)