Nikhil Gajjar

Detail-oriented and analytical Risk Analyst with 8+ years of dedicated experience identifying, auditing, and mitigating complex digital and transaction fraud patterns. Proven expertise in screening partner portfolios, evaluating historical data logs, and investigating high-stakes data discrepancies within agile operational ecosystems. Equipped with a highly transferable analytical foundation and a comprehensive theoretical grounding in institutional risk frameworks, customer onboarding concepts, name screening protocols, and compliance reporting models.

Experienced in using Salesforce for case creation, email-based customer communication, and documentation, with Jira for ticket tracking and resolution. Proven track record of managing high-volume validation queues under strict 24-hour service level agreements (SLAs).

Fraud Prevention Representative (Risk Analyst) - TTEC - Ahmedabad, India

(2018-06)

• Risk Monitoring & Auditing: Conducted daily system and traffic audits to identify behavioral anomalies, data manipulation, and high-risk patterns, keeping workflows 100% compliant with network quality rules.
• Entity Evaluation & Onboarding Review: Managed the initial verification and operational screening of incoming network partners, auditing account legitimacy and establishing risk baselines prior to commercial authorization.
• Data Analysis & Trend Tracking: Investigated complex historical conversion records to isolate automated systemic risks and emerging fraud vectors, preserving corporate capital reserves from structural exploitation.
• Reconciliation & Investigation: Directed deep-dive balance and tracking investigations to resolve complex multi-party transaction discrepancies, verifying account authenticity and validating documentation.
• Queue Optimization: Consistently maintained high volume metrics and cleared processing backlogs while meeting an ironclad 24-hour verification SLA.
• Case & Ticket Management: Created and managed approximately 30 Salesforce cases daily, handled email-based communication, documented case updates, and used Jira to file, track, and resolve tickets while maintaining accurate records and timely follow-ups.
• Technical Reporting: Authored comprehensive audit summaries and communicated critical risk findings directly to high-profile international accounts to resolve complex security exceptions.

Bachelor of Commerce (B.Com) - Aroma College, Ahmedabad