Nikhil Jagga

Senior Software Engineer with 7 years of experience building scalable cloud solutions, troubleshooting complex technical issues, and driving cross-functional programs at Amazon. Technical owner of a compliance-critical e-invoicing program processing 250K+ invoices annually (~$19.75M), partnering with 5 teams to design, launch, and operate solutions across multiple countries. Strong experience translating business and technical requirements into scalable solutions using Java, Python, AWS, SQL/NoSQL, REST APIs, and distributed systems.

Proven track record of reducing solution onboarding timelines by 90%, accelerating issue resolution by 90%, and building reusable platforms and diagnostic solutions adopted across teams.

SDE II - Amazon

(2022-09)

Finance Automation E-Invoicing

• Designed and operated a multi-channel invoice ingestion solution across Retail, Corp, and Dropship workflows, processing 250K+ invoices annually (~$19.75M) while partnering with multiple teams to troubleshoot integration and production issues.
• Designed a configuration-driven solution framework that transformed country-specific implementations into reusable capabilities, reducing onboarding timelines by 90% and enabling 6+ countries to launch through configuration rather than custom code.
• Led a cross-functional program across 5 partner teams without dedicated TPM/PM support, owning requirements, roadmap, technical direction, execution, and production readiness.
• Led investigation and resolution of an €800K business-critical production escalation within 48 hours versus a typical 1–2-week cycle, coordinating 5 partner teams, identifying the root cause, and enabling batch reprocessing of 3,000+ blocked invoices.
• Owned the end-to-end solution lifecycle across 57 production change requests, serving as the sole technical POC from requirements and implementation through launch and production support, with zero reopen incidents.
• Leading the UAE country launch across a 4-engineer team spanning SDE I–SDE III, owning technical direction, execution planning, partner coordination, and hands-on implementation of the Retail CN workflow.
• Built Quick Sight dashboards and self-service diagnostic workflows that enabled 40%+ of operational investigations to be resolved without engineering intervention.
• Mentored 4–5 engineers and created a reusable engineering playbook adopted during BE and FR country launches, improving consistency across new-market implementations.
• Built a 3-script diagnostic toolkit that reduced invoice investigation time from 1–2 hours to 5–10 minutes (~90% reduction), enabling batch analysis of 2,000+ invoices.
• Designing NOVA, an AI-powered internal developer platform that uses AI to analyze engineering signals, detect potential issues, and assist with root-cause investigation, accelerating developer onboarding and troubleshooting across the e-invoicing program.

Software Engineer - BlueOptima

(2019-01 - 2022-08)

• Engineered a real-time, bi-directional data synchronization system between client VMs and a central server using Java, UNIX sockets, and REST APIs, supporting enterprise customers with zero-downtime communication.
• Led the migration from PostgreSQL to Elasticsearch, benchmarking query patterns and achieving 10x improvement in search performance across large-scale developer analytics datasets.
• Integrated GitLab and Bitbucket using REST APIs and SDKs, enabling automated pull-request analytics across version-control systems and task trackers. Optimized distributed code storage using mirror clones, reducing redundant data transfer and improving synchronization performance across server infrastructure.

B.E. - Computer Engineering - Thapar Institute of Engineering & Technology (TIET) (2015-07 - 2019-05) Patiala, Punjab