Nikhil Jonathan

Dynamic and versatile professional with 10+ years of experience spanning Business Development, School Admissions, Marketing, Operations and Customer Relations across BPO, Hospitality and Education sectors. Proven expertise in driving enrolments, leading ATL & BTL campaigns, managing multi-department operations and building lasting stakeholder relationships. Immediate joiner. Open to relocation Pan-India.

Third Party Operations Manager - Muzigal Corporation - Hyderabad

(2025-04 - 2026-01)

Music Education

• Supervised end-to-end new music school property setup — interior works, inventory, vendor coordination and pre-launch readiness.
• Managed front desk operations, student admissions, faculty scheduling and timetable allotment.
• Drove brand awareness through community events, MNC outreach and gated community engagement.
• Independently handled digital marketing before dedicated DM hire; coordinated all launch promotions.
• Ensured full compliance with brand SOPs and operational checklists across all assigned properties.

Marketing Consultant – CBSE & Pre-Schools Education Marketing - Canon Edu Pvt Ltd - Hyderabad

(2022-02 - 2025-02)

Education Marketing

• Served as freelance marketing consultant under Canon Edu Pvt Ltd, managing marketing for multiple CBSE and pre-schools across Hyderabad.
• Developed and executed enrolment-driven campaigns across digital platforms, print media and on-ground activations.
• Advised client institutions on brand positioning, parent outreach and admission funnel management.
• Maintained admission data, enquiry pipelines and follow-up trackers for all client schools.
• Coordinated with creative and digital agencies to produce high-impact marketing collaterals.

Business Development Manager Administration - Samashti International School - Hyderabad

(2016-08 - 2021-02)

• Managed complete admission cycle — parent enquiry, counselling, school tours, documentation and same-day closures.
• Maintained day-wise, weekly and monthly admission analysis and CRM reports for senior management.
• Executed ATL & BTL campaigns at corporate campuses, apartments and residential colonies across Hyderabad.
• Coordinated with print/electronic media and ad agencies for hoardings, banners and school branding.
• Managed inbound/outbound enquiry calls and built long-term relationships with prospective and existing parents.
• Supported school events, orientation programs and mid-term inductions; liaised with all department heads daily.

Patron Delight Officer (PDO) – Pilot Batch Operations - Cinepolis India Pvt Ltd - Hyderabad

(2014-06 - 2015-11)

Operations

• Part of the inaugural pilot launch batch for Cinepolis — a premium Mexican multiplex chain in Hyderabad.
• Headed four departments: Concessions, Coffee Tree Restaurant, Box Office (revenue & collections) and Ushering (sanitation).
• Managed shift operations, team supervision, duty rosters, inventory, stock and food cost control.
• Tracked daily sales and prepared action plans to consistently meet monthly revenue targets.
• Conducted team training, maintained operational records and resolved all guest concerns end-to-end.

Senior Associate – US Technical Support - Tech Mahindra – Verizon Process - Hyderabad

(2012-06 - 2014-04)

Technical Support

• Provided Tier-1 technical support for Verizon broadband customers across the United States.
• Assessed customer needs, resolved issues and escalated complex cases with proper CRM documentation.
• Translated end-user requirements into actionable technical resolutions; mentored team on difficult calls.
• Actively contributed to process improvement initiatives and quality enhancement programs.

Process Associate – US Credit Card Collections - GE Money – US Voice Process - Hyderabad

(2010-11 - 2012-02)

Collections

• Handled US credit card collections for GE Money as part of a high-performance voice process team.
• Traced non-contactable, skip and fraud customers using advanced tools; arranged field visits.
• Coordinated with overseas agencies and negotiated settlements per bank policy guidelines.
• Consistently achieved 100% of assigned targets including backflow and normalization metrics.
• Implemented new workflow systems ensuring full operational compliance.

B.Com - Commerce - Wesley Degree College

Intermediate (10+2) - Wesley Jr. College, OU (2005 - 2007)

SSC (10th) - B M H School (2003 - 2004)