Nikhil Kumar
F&B; SUPERVISOR | CRUISE F&B; / ASSISTANT WAITER
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About
F&B; Supervisor with 2.5 years of 5-star hospitality experience across fine dining, all-day dining and banquets. Currently with The Leela Palace Udaipur, with hands-on expertise in guest relations, silver service, Micros POS, suggestive selling, revenue enhancement, complaint resolution and LQA standards. Experienced in supervising teams, serving VVIP guests and maintaining luxury service standards. Seeking an international cruise F&B; opportunity.
Experience
F&B; Supervisor - The Leela Palace Udaipur - Udaipur, Rajasthan, India
(2026-01)
- Supervise all-day dining, specialty restaurant and banquet operations while maintaining luxury service standards.
- Conduct daily team briefings and ensure adherence to Leela brand standards, SOPs and grooming requirements.
- Handle VVIP guest preferences and coordinate personalized service to enhance guest satisfaction.
- Maintain an LQA performance score of 98% through consistent service-quality monitoring.
- Drive revenue enhancement through suggestive selling of wines, spirits and destination dining experiences.
- Assist with opening and closing procedures, cash handling and night-audit reports.
- Monitor operational controls to reduce breakage and wastage while maintaining accurate billing.
F&B; Associate - The Leela Palace Udaipur - Udaipur, Rajasthan, India
(2024-05 - 2025-12)
- Delivered Leela-standard food and beverage service across fine dining, all-day dining and banquet operations.
- Selected for Leela's SDP and promoted to F&B; Supervisor in 6 months for operational excellence.
- Increased outlet revenue by 15% through strategic upselling of wine, spirits and destination dining.
- Maintained zero billing errors while handling guest orders, Micros POS and payment processes.
- Supported opening and closing procedures, cash handling and night-audit activities.
Industrial Trainee - Taj City Centre Gurugram - Gurugram, India
(2022-12 - 2023-04)
- Gained practical exposure to 5-star hotel F&B; operations, service standards, guest handling and restaurant procedures.
Education
Bachelor of Science - Hospitality and Hotel Administration - IHM Shimla (2021 - 2024)
Intermediate of Science - LNT College, Muzaffarpur (2018 - 2020)
