Nikhil S

Senior Endpoint Engineer (JAMF PRO/ MICROSOFT INTUNE & NINJAONE) with 6.5+ years of experience managing enterprise Apple environments using JAMF Pro, Microsoft Intune, Apple Business Manager (ABM), JAMF Connect, Okta SSO, Microsoft Entra ID, and MacOS security. Experienced in endpoint lifecycle management, device compliance, Zero Touch Enrollment (ADE), application deployment, configuration profiles, certificate deployment, and enterprise troubleshooting supporting thousands of managed Apple devices.

JAMF Administrator - HCLTech

(2024-06)

• Managed and supported 1,500+ enterprise Apple devices (macOS, iOS, and iPadOS) using Jamf Pro, ensuring endpoint security, compliance, and lifecycle management.
• Administered Apple Business Manager (ABM), Automated Device Enrollment (ADE), Jamf Connect, and Microsoft Intune to automate device provisioning, enrollment, and identity management.
• Designed and deployed Configuration Profiles, Jamf Policies, Smart Groups, Self Service applications, and software packages to automate application deployment, patch management, and enterprise device configuration.
• Configured FileVault encryption, SCEP/ADCS certificate deployment, and integrated Microsoft Entra ID (Azure AD) and Okta SSO to strengthen endpoint security and Conditional Access compliance.
• Led the migration of macOS devices from Microsoft Intune to Jamf Pro, resolving enrollment, configuration profile, application deployment, and certificate-related issues with minimal business impact.
• Provided L3 technical support for complex Jamf Pro, macOS, Jamf Connect, ADE, Apple Business Manager, and Microsoft Intune incidents while collaborating with vendors to resolve critical production issues.
• Created technical documentation, generated compliance and inventory reports, and automated endpoint management processes through scripting and policy optimization, improving operational efficiency and reducing manual effort

JAMF Administrator - Wipro

(2022-08 - 2024-06)

• Managed and supported 1,200+ enterprise Apple devices (macOS, iOS, and iPadOS) using Jamf Pro, ensuring secure device lifecycle management, compliance, and operational stability.
• Administered Apple Business Manager (ABM), Zero-Touch Enrollment (ZTE/ADE), and Jamf Pro to automate device provisioning, enrollment, inventory management, and enterprise configuration.
• Designed and deployed Configuration Profiles, Jamf Policies, Smart Groups, Self Service applications, and software packages for application deployment, patch management, and endpoint standardization.
• Configured and managed FileVault encryption, Recovery Keys, software updates, security policies, and compliance settings while monitoring device health and enterprise security posture.
• Provided L2/L3 support for macOS, Jamf Pro, Microsoft Office 365, Adobe Creative Cloud, Outlook, Microsoft Teams, and hardware-related issues, ensuring timely resolution of complex incidents.
• Performed inventory management, compliance reporting, application lifecycle management, and troubleshooting of enrollment, policy, software deployment, and configuration profile issues across enterprise-managed Apple devices.
• Deploy and maintain new workstations.
• Provide technical support for desktop issues.
• Tracking endpoints issues such as outlook, teams, creative cloud and hardware related activity.
• Checking endpoints security update on JAMF and ensuring all device working on newly updates.
• Tracking recovery keys, disk encryption active or not, last login of users, tracking Users name on JAMF (for inventory related areas)
• Checking wi-fi policies and profiles in JAMF to track Wi-Fi issues on endpoints.
• Resolve incidents and service requests and deliver appropriate, timely and accurate communications for internal use and for client distribution.
• Document and update documentation on standard procedures Support users remotely through (TeamViewer, JAMF connect, Microsoft teams, zoom)
• Resolved issues on Zendesk, Jira, Okta.
• Managing and monitoring all installed system and infrastructure
• Installing, configuration, testing and managing operating system application software.
• Ensuring the highest level of system and infrastructure availability
• Maintain all India hardware inventory (nearby 1500 users)
• Check and maintain switches and router (In every 6 month)
• Lockdown specialization (Remotely support to 600 users)
• Maintain meeting rooms (Approx. 10-12 rooms)
• Check branches internet services, hardware maintains, provide best ISP to users.
• Provide best solution in office 365 apps (outlook, excel, power point, Wi-Fi enable/ disable)
• Provide level 2 or level 3 support.
• Fixing all kind of software issues (Office suites, creative cloud)
• Providing Recovery key of MacBook's to user, checking their credential over JAMF (For inventory purpose)

JAMF L1 and L2 Engineer - Hogarth Worldwide (WPP)

(2022-02 - 2022-08)

• Deploy and maintain new workstations.
• Provide technical support for desktop issues.
• Tracking endpoints issues such as outlook, teams, creative cloud and hardware related activity.
• Checking endpoints security update on JAMF and ensuring all device working on newly updates.
• Tracking recovery keys, disk encryption active or not, last login of users, tracking Users name on JAMF (for inventory related areas)
• Checking wi-fi policies and profiles in JAMF to track Wi-Fi issues on endpoints.
• Resolve incidents and service requests and deliver appropriate, timely and accurate communications for internal use and for client distribution.
• Document and update documentation on standard procedures Support users remotely through (TeamViewer, JAMF connect, Microsoft teams, zoom)
• Resolved issues on Zendesk, Jira, Okta.

Technical Engineer - Oriflame Private limited

(2019-06 - 2022-02)

• Managing and monitoring all installed system and infrastructure
• Installing, configuration, testing and managing operating system application software.
• Ensuring the highest level of system and infrastructure availability
• Maintain all India hardware inventory (nearby 1500 users)
• Check and maintain switches and router (In every 6 month)
• Lockdown specialization (Remotely support to 600 users)
• Maintain meeting rooms (Approx. 10-12 rooms)
• Check branches internet services, hardware maintains, provide best ISP to users.
• Provide best solution in office 365 apps (outlook, excel, power point, Wi-Fi enable/ disable)
• Provide level 2 or level 3 support.
• Fixing all kind of software issues (Office suites, creative cloud)
• Providing Recovery key of MacBook's to user, checking their credential over JAMF (For inventory purpose)

B. Tech - Computer Science - Abdul Kalam Technical University (AKTU) (2015 - 2019)

Intermediate - U.P Board (2013 - 2014)

High School - U.P Board (2012 - 2013)