Nikhith sai Palle

Quality Engineer with 4 years of experience in quality assurance and process optimization, specializing in equipment testing and quality control. Key achievements include enhancing product quality through improved testing procedures and reducing production downtime with optimization strategies. Seeking a Quality Engineer position to leverage my skills in quality assurance and process improvement to support the delivery of high-quality industrial applications

Quality Executive at Flipkart (F1 Services & Jeeves) via Ascent HR Staffing (2025-10 – Present)

• Conduct end-to-end ISO and quality audits across F1 Services, Jeeves Consumer Services, and authorized service centers associated with and operating under F1 Services contracts.
• Conduct audits across assigned locations in Andhra Pradesh and Telangana, covering multiple service centers and operational setups.
• Audit service operations supporting brands including Google, Realme, Nothing, BenQ, ASUS, Optoma, Harman, and other brands associated with Flipkart, F1 Services, and Jeeves.
• Execute audits using defined quality and ISO checklists covering 5S, process adherence, customer interaction, store management, documentation, and mandatory operational protocols.
• Verify adherence to defined SOPs, work instructions, quality policies, and operational processes to identify deviations and ensure process compliance.
• Identify, document, and raise Non-Conformities (NCs) during audits and communicate observations to Center Managers and concerned personnel.
• Prepare detailed audit reports covering observations, NCs, supporting evidence, corrective actions, and closure requirements, and circulate them to service centers and relevant internal stakeholders.
• Obtain acknowledgement from service center representatives for identified audit observations and documented NCs.
• Track NCs through defined quality trackers and coordinate with service centers and internal stakeholders to ensure timely closure within applicable TAT.
• Drive Root Cause Analysis RCA and Corrective and Preventive Action CAPA for identified NCs and verify corrective actions through objective evidence.
• Conduct follow-up verification to validate the effectiveness and sustainability of corrective actions before confirming NC closure.
• Perform quality inspections of tools, accessories, spares, consumables, and equipment, including verification of calibration status, material suitability, and availability.
• Audit Jeeves service operations covering installation, uninstallation, maintenance, and technical visits, ensuring technicians follow defined processes and have the required tools and equipment.
• Conduct PRP center audits to verify adherence to defined processes, equipment requirements, documentation, and operational quality standards.
• Review customer interactions, complaint trends, repeat failures, process gaps, and audit observations to identify recurring quality issues and support corrective actions.
• Conduct quality awareness and refresher training for service center personnel on Quality Management, Quality Policy, Core Values, 5S, process requirements, NC identification, RCA, and CAPA.
• Support external and brand-specific audits conducted by Flipkart teams and brand auditors, assisting Branch Managers and service center teams in addressing observations and maintaining process compliance
• Ensure ESD compliance and safe handling practices for electronic products during inspection and service operations.
• Monitor service center performance against defined quality requirements, audit outcomes, and applicable KPIs to support consistent service delivery and continuous improvement.
• Provide audit guidance and process support to 8 Ekart Quality Associates AP & TS, supporting consistent audit execution, checklist adherence, NC identification, evidence collection, and closure practices

Quality Engineer at Thermopads Pvt Ltd (2024-04 – 2025-07)

• Conducted quality inspections and audits on finished products to ensure compliance with customer and ISO standards
• Reduced production downtime by 15% by identifying bottlenecks in the inspection process and implementing corrective measures
• Developed and maintained detailed documentation for quality control procedures and test reports
• Collaborated with cross-functional teams to address root causes of defects, implementing preventive actions through FMEA
• Ensure products meet quality standards and customer specifications through inspections and audits
• Develop and implement quality control procedures to enhance product reliability and consistency
• Conduct root cause analysis RCA to identify and address defects, ensuring corrective and preventive actions
• Worked with Non-Conformance Reports NCRs) and kept quality records accurate and up to date
• Use FMEA and 5S methodologies to reduce process risks and prevent defects
• Monitor production processes to detect deviations and implement quality improvements
• Support internal and external audits, ensuring compliance with ISO and industry standards
• Analyze quality data using tools like MS Excel and contribute to continuous improvements initiatives
• Assisted in continuous improvement efforts, contributing to a 10% increase in product quality index
• Promote a culture of quality and accountability across the production floor

Graduate Engineer Trainee at Thermopads Pvt Ltd (2023-04 – 2024-03)

• Supported the Quality Assurance team in routine inspections, data collection, and defect tracking
• Assisted in drafting and managing Non-Conformance Reports NCRs) and participated in root cause analysis
• Trained in ISO 9001 standards and contributed to documentation required for internal and external audits
• Gained hands-on experience in product testing procedures and reporting methodologies using MS Excel

GET Intern at Thermopads Pvt Ltd (2022-03 – 2023-03)

• Observed and learned various stages of the manufacturing and quality control processes
• Assisted senior quality engineers in test procedures and product conformity assessments
• Participated in the implementation of 5S and Kaizen principles on the shop floor
• Contributed to preparing daily inspection reports and summarizing test data

B-Tech in Electrical & Electronics Engineering – Guru Nanak Institute of Technology (2018-07 – 2022-08)

Intermediate in M.P.C – Sri Gayatri junior College (2016-05 – 2018-04)

Matriculation in SSC – Vikas High School (2015-06 – 2016-02)