Quality Executive at Flipkart (F1 Services & Jeeves) via Ascent HR Staffing (2025-10 – Present)
- Conduct end-to-end ISO and quality audits across F1 Services, Jeeves Consumer Services, and authorized service centers associated with and operating under F1 Services contracts.
- Conduct audits across assigned locations in Andhra Pradesh and Telangana, covering multiple service centers and operational setups.
- Audit service operations supporting brands including Google, Realme, Nothing, BenQ, ASUS, Optoma, Harman, and other brands associated with Flipkart, F1 Services, and Jeeves.
- Execute audits using defined quality and ISO checklists covering 5S, process adherence, customer interaction, store management, documentation, and mandatory operational protocols.
- Verify adherence to defined SOPs, work instructions, quality policies, and operational processes to identify deviations and ensure process compliance.
- Identify, document, and raise Non-Conformities (NCs) during audits and communicate observations to Center Managers and concerned personnel.
- Prepare detailed audit reports covering observations, NCs, supporting evidence, corrective actions, and closure requirements, and circulate them to service centers and relevant internal stakeholders.
- Obtain acknowledgement from service center representatives for identified audit observations and documented NCs.
- Track NCs through defined quality trackers and coordinate with service centers and internal stakeholders to ensure timely closure within applicable TAT.
- Drive Root Cause Analysis RCA and Corrective and Preventive Action CAPA for identified NCs and verify corrective actions through objective evidence.
- Conduct follow-up verification to validate the effectiveness and sustainability of corrective actions before confirming NC closure.
- Perform quality inspections of tools, accessories, spares, consumables, and equipment, including verification of calibration status, material suitability, and availability.
- Audit Jeeves service operations covering installation, uninstallation, maintenance, and technical visits, ensuring technicians follow defined processes and have the required tools and equipment.
- Conduct PRP center audits to verify adherence to defined processes, equipment requirements, documentation, and operational quality standards.
- Review customer interactions, complaint trends, repeat failures, process gaps, and audit observations to identify recurring quality issues and support corrective actions.
- Conduct quality awareness and refresher training for service center personnel on Quality Management, Quality Policy, Core Values, 5S, process requirements, NC identification, RCA, and CAPA.
- Support external and brand-specific audits conducted by Flipkart teams and brand auditors, assisting Branch Managers and service center teams in addressing observations and maintaining process compliance
- Ensure ESD compliance and safe handling practices for electronic products during inspection and service operations.
- Monitor service center performance against defined quality requirements, audit outcomes, and applicable KPIs to support consistent service delivery and continuous improvement.
- Provide audit guidance and process support to 8 Ekart Quality Associates AP & TS, supporting consistent audit execution, checklist adherence, NC identification, evidence collection, and closure practices
Quality Engineer at Thermopads Pvt Ltd (2024-04 – 2025-07)
- Conducted quality inspections and audits on finished products to ensure compliance with customer and ISO standards
- Reduced production downtime by 15% by identifying bottlenecks in the inspection process and implementing corrective measures
- Developed and maintained detailed documentation for quality control procedures and test reports
- Collaborated with cross-functional teams to address root causes of defects, implementing preventive actions through FMEA
- Ensure products meet quality standards and customer specifications through inspections and audits
- Develop and implement quality control procedures to enhance product reliability and consistency
- Conduct root cause analysis RCA to identify and address defects, ensuring corrective and preventive actions
- Worked with Non-Conformance Reports NCRs) and kept quality records accurate and up to date
- Use FMEA and 5S methodologies to reduce process risks and prevent defects
- Monitor production processes to detect deviations and implement quality improvements
- Support internal and external audits, ensuring compliance with ISO and industry standards
- Analyze quality data using tools like MS Excel and contribute to continuous improvements initiatives
- Assisted in continuous improvement efforts, contributing to a 10% increase in product quality index
- Promote a culture of quality and accountability across the production floor
Graduate Engineer Trainee at Thermopads Pvt Ltd (2023-04 – 2024-03)
- Supported the Quality Assurance team in routine inspections, data collection, and defect tracking
- Assisted in drafting and managing Non-Conformance Reports NCRs) and participated in root cause analysis
- Trained in ISO 9001 standards and contributed to documentation required for internal and external audits
- Gained hands-on experience in product testing procedures and reporting methodologies using MS Excel
GET Intern at Thermopads Pvt Ltd (2022-03 – 2023-03)
- Observed and learned various stages of the manufacturing and quality control processes
- Assisted senior quality engineers in test procedures and product conformity assessments
- Participated in the implementation of 5S and Kaizen principles on the shop floor
- Contributed to preparing daily inspection reports and summarizing test data
