Niki Marak

Versatile and customer-centric hospitality professional with a strong track record spanning front-of-house operations, guest relations, and Food & Beverage service. Adept at managing high-volume guest entry, maximizing seating efficiency, and delivering exceptional service in premium lounge, restaurant, and live-grill dining environments. Committed to leveraging strong communication and multitasking skills to elevate service standards and contribute to corporate success.

Senior Guest Service Associate (Sr. GSA) & Receptionist - The Barbecue Company - Guwahati

2 Years (1 Year Reception / 1 Year F&B)

• Managed the reception desk, greeted arriving guests, coordinated table reservations, and efficiently minimized wait times during peak operation hours.
• Supervised day-to-day front-of-house service flows, ensuring a seamless, high-energy live-grill dining experience.
• Followed and enforced strict sanitization and serving guidelines from the department of health, achieving a 75% score on official health inspections.
• Resolved customer complaints dynamically to ensure high satisfaction ratings, while actively upselling premium menus and corporate beverage packages.
• Coordinated closely with the kitchen team to optimize table turnover rates during peak rush hours without compromising service standards.

Receptionist - Root Barrel

• Managed the main host stand, greeted arriving clients, handled phone inquiries, and balanced server workloads using accurate seating chart maps.
• Maintained administrative front desk logs, recorded customer feedback, and ensured the main reception and waiting zones were continuously clean and professional.