Nikita Rathod

Motivated and articulate BCA graduate with hands-on experience in IT Service Desk operations. Proven ability to deliver excellent customer support, troubleshoot technical issues, and communicate effectively with international clients. Holds industry-recognized certifications in Networking (CCNA) and IT fundamentals (CompTIA). Seeking to leverage technical expertise and strong communication skills in an International Voice Process role.

Service Desk Executive - Humming Bytes - Nashik

IT Support & Customer Service Role

• Handled inbound and outbound calls, resolving technical queries and IT issues for clients promptly.
• Provided first-level technical support including hardware, software, and network troubleshooting.
• Logged and tracked incidents using ticketing systems, ensuring timely resolution and escalation.
• Communicated clearly with clients and internal teams, maintaining high customer satisfaction scores.
• Assisted in configuring and maintaining network devices, applying CCNA knowledge in a live environment.
• Documented resolutions and contributed to the internal knowledge base to improve team efficiency.

Bachelor of Computer Applications - Computer Applications