Sumanth G Bommanangi

Dedicated BPO & Customer Service professional with 1+ year of hands-on experience in the Amazon US Voice Process, handling 80+ inbound customer interactions daily. Proven ability to resolve queries efficiently across phone, chat, and email while consistently achieving CSAT and NPS targets. Fluent in English, Hindi, and Kannada.

Comfortable in rotational shifts and high-volume environments. Passionate about delivering exceptional customer experiences aligned with Amazon's Leadership Principles — especially Customer Obsession and Ownership.

Customer Service Associate at Alorica India (2025-04 – Present)

Amazon US Voice Process

• Handled 80+ inbound customer calls daily on the Amazon US Voice Process — resolving order issues, refunds, payment disputes, and account queries end-to-end.
• Consistently achieved CSAT and NPS targets, contributing to team SLA compliance every month.
• Reduced Average Handling Time (AHT) by quickly identifying customer needs through active listening and efficient CRM navigation.
• Managed escalations calmly and professionally, ensuring high First-Call Resolution (FCR) rates without supervisor intervention.
• Worked across rotational shifts including early morning, late night, and weekend schedules — maintaining consistent quality and attendance.
• Maintained accurate and detailed records of every customer interaction in the CRM system, adhering to Amazon's data handling and compliance policies.
• Collaborated with team leads to flag recurring customer pain points, contributing to process improvement discussions.

Relationship Manager – Tele-calling at NoBroker Technologies Solutions Pvt. Ltd. (2024-09 – 2025-03)

• Conducted outbound calls to prospective clients for property rental and sales, handling 60+ calls per day.
• Built and maintained strong client relationships, achieving a monthly conversion rate above target.
• Managed a database of leads, tracked follow-ups, and updated client interaction logs accurately.
• Demonstrated strong negotiation and persuasion skills to close deals and retain customers.

Embedded IoT Trainee – Internship at AutoTEC Systems Pvt. Ltd. (2024-02 – 2024-08)

• Worked on IoT and embedded systems projects, developing strong analytical and technical problem-solving skills.

B.Tech in Electronics & Communication Engineering – Dayananda Sagar University (2022-02 – 2024-05)

Diploma in Electronics & Communication – B.V.V.S Polytechnic (2018 – 2021)

10th Standard – Vagdevi English Medium High School (2018)