System Administrator - Wipro Ltd.
(2022-07)
Client: S&P; Global | AutoSys, Unix, ServiceNow
- Primary technical owner of AutoSys WA infrastructure for S&P; Global production environment
- Led installation, patching & upgrades of AE, WCC, EEM, and agents with zero unplanned downtime
- Owned incident escalation for high-priority failures — drove RCA and permanent fixes
- Mentored junior engineers and developers on AutoSys best practices and JIL scripting
- Designed complex batch flows using JIL: dependencies, calendars, and conditional triggers
- Managed user accounts, roles, permissions, and security/audit compliance
- Developed DR procedures and backup strategies for job definitions and configurations
- Maintained technical runbooks, SOPs, and configuration documentation
System Analyst - Cognizant Technology Solutions
(2019-12 - 2022-01)
Client: Wellington Management Co. (WMC), USA
- First point of contact for Geneva accounting platform; ensured all batch SLAs met across APAC & US
- Owned major incident bridges end-to-end — coordinated and drove resolution cross-functionally
- Proactively eliminated recurring production defects, reducing repeat incidents significantly
- Monitored and managed batch jobs via IBM Tivoli Workload Scheduler in global 24x7 environment
- Managed batch fencing, schedule holds, and CTASK activities during maintenance windows
- Performed Unix file ops (FTP/SFTP), log analysis, and server-side troubleshooting
System Analyst - Cognizant Technology Solutions
(2018-05 - 2019-10)
Client: OFI (Oppenheimer Funds), USA
- Took ownership of batch health monitoring — resolved AutoSys failures and maxruns before SLA breach
- Coordinated cross-timezone during Corporate Actions, Financial Market events, and BCM drills
- Held, restarted, and released AutoSys jobs to ensure online day batch completion deadlines
System Analyst - Cognizant Technology Solutions
(2016-08 - 2018-03)
Client: UBS Investment Bank, USA
- Supported BFSS team ensuring on-time feed delivery and smooth production environment
- Executed start-of-day health checks for applications, trading links, and tools
- Provided enhanced coverage during Power Downs, Infra Weekends, and BCM activities