Nikitha B

Accomplished strategic account manager with expertise in client relationship management,strategic planning and cross functional leadership.Proven ability to drive customer satisfaction,enhance engagement,and optimize account performance.Skilled in managing high profile accounts and fostering lasting partnership in dynamic environments.

With 8 years of experience as a Customer Success Manager across diverse industries, I have consistently built strong client relationships, improved retention, and driven business growth. My experience spans onboarding, stakeholder management, renewals, upselling, and cross-functional collaboration with product, tech, and operations teams. I’ve successfully managed high-value accounts, led client engagements end-to-end, and played a key role in enhancing customer satisfaction and Net Promoter Scores.

My adaptability and client-first approach have enabled me to deliver results in both fast-paced startups and established organizations.

I hold a Bachelor of Engineering (B.E.) degree in Information Science and Engineering (ISE). This education has equipped me with a strong foundation in technology, problem-solving, and analytical thinking—skills that have supported my success in customer-centric and cross-functional roles throughout my career.