Nivedita Lakra

Technical skills include CRM based products and softwares. Customer facing experience for over 2 years. Recently completed Agile and Scrum certification.

I have experience in a product based company with SaaS products. I can handle ticketing systems, customer life cycle and also analyze data to create reports. Experience in onboarding customers, using API for customization and upsell as well.

I have handled escalations as well.

Bachelors in Information Technology from SRM Institute of Science and Technology