Nikunj Sharma

Hands-on IT Support Technician with practical experience managing IT operations, computer labs, hardware, software, and end-user support in a school environment, along with hands-on computer hardware repair, technical sales, and customer support experience at HP Computer Care. Experienced in managing and maintaining 60+ computer systems and providing technical support to 70+ staff members, 1,200 students, and 10+ employees.

IT Support Executive at YUVI Skill Development (Present)

• Handling government paperwork in Srimadhopur Nagar Nigam.
• Delivered Technical Support, resolving tech-related problems in the organization.

IT Support Technician at HP Compute Care (2025-06 – 2026-03)

• Responsible for the retail sales of the store center.
• Delivered technical support for desktops and laptops, resolving hardware, software, and operating system issues.
• Performed basic laptop hardware repairs, upgrades, preventive maintenance, and component replacements.
• Set up and configured computer systems, printers, and other hardware devices.
• Assisted end users with troubleshooting, software installation, and technical guidance.

IT Support Technician at Gudha Public School (2024-03 – 2025-04)

• Set up and configured the school's computer laboratories, ensuring all systems were fully operational.
• Provided technical support to teachers, admin staff, and students by resolving hardware, software, and network-related issues.
• Installed, configured, and maintained desktop computers, laptops, printers, and other IT peripherals.
• Managed the deployment and setup of laptops and computer systems for teachers and admin offices.
• Performed preventive maintenance and routine health checks to ensure optimal performance of computers in computer labs and the administration block.
• Monitored and troubleshot internet and local network connectivity to ensure uninterrupted access across the campus.
• Maintained IT equipment inventory and ensured all devices were in good working condition.
• Coordinated with vendors when required for hardware servicing and replacement.

Graphic Design and Video Editing at Freelance (2020-02 – 2024-03)

• Worked with clients on freelance video editing and graphic design projects for digital and social media platforms.
• Edited short-form videos, promotional videos, reels, and other social media content.
• Managed projects independently, including client communication, revisions, editing, and final delivery.
• Used video editing and graphic design tools to create engaging, brand-focused visual content.

B.Tech in Mechanical – BK. Birla Institute of Technology

12th – Rajasthan Public Sr. Sec. School

10th – Eternal Life Sec. School