Nilamadhab Purohit

Site Reliability Engineer with expertise in Kubernetes, AWS, cloud infrastructure, automation, observability, and production operations. Proven experience in enhancing platform reliability through Infrastructure as Code, CI/CD, monitoring and observability, incident response, and root cause analysis. Hands-on experience with Prometheus, Grafana, OpenTelemetry, Kubernetes, Terraform, and GitOps, with a focus on improving service reliability, monitoring effectiveness, and operational efficiency.

Site Reliability Engineer - Zeta - Bangalore, IND

(2023-07)

• Automated AWS infrastructure provisioning using Terraform, reducing manual deployment effort by 40% and improving deployment consistency.
• Optimized CI/CD pipelines using GitHub Actions, Helm, and ArgoCD, reducing deployment time by 30% with zero-downtime releases.
• Standardized deployment workflows across Kubernetes environments, improving release reliability and minimizing deployment-related issues.
• Implemented Prometheus, Grafana, and OpenTelemetry-based observability, reducing alert noise by 25% while improving service visibility and monitoring effectiveness.
• Applied SLI/SLO and Error Budget practices and supported Chaos/Resilience Testing, capacity planning, and failure recovery across Kubernetes-based production services.
• Improved incident response through RCA, proactive monitoring, and Kubernetes troubleshooting, reducing MTTR by 30% and contributing to 99.99% availability.

Product Support Engineer - Razorpay - Bangalore, IND

(2022-06 - 2023-07)

• Managed critical incident response for 100+ high-value merchants, coordinating cross-functional teams to meet strict resolution SLAs in high-pressure production environments.
• Investigated payment failures and service degradations using logs and metrics, directly communicating findings to merchant stakeholders.

Support Engineer - Onmobile - Bangalore, IND

(2020-04 - 2022-06)

Support Engineer - Corpshaala Technology - Bangalore, IND

(2019-07 - 2020-04)

B.Tech - Electrical Engineering - Biju Patnaik University of Technology, Odisha (2017)