Nilesh Dongardive

Result-oriented procurement and operations professional with 15+ years of experience across Procurement, Business Process Management, and Helpdesk Operations. Proven track record leading high-performing teams, managing strategic client engagements, and driving critical project "Go-Live" phases. Skilled at translating operational achievements into measurable business outcomes for global stakeholders.

Team Lead / Assistant Manager at Tech Mahindra (2024-11 – Present)

• Lead and manage a team of 23 employees handling complex procurement and client engagement workflows across Market Data Research, Market Data Invoice processing, and Contract Renewal.
• Delivered the flawless "Go-Live" phase for major Market Data and Contract Renewal projects (Mar–Apr 2026), driving substantial strategic value for the organization.
• Collaborate with organizational leadership and project managers to support strategic initiatives and optimize helpdesk operations.
• Drive commercial negotiation strategies and independent contract redlining to mitigate risk and maximize cost savings.
• Own committed savings targets and prepare Weekly/Monthly Business Review dashboards for client reporting.
• Monitor Helpdesk (P2P) and Supplier Enablement SLA performance across the team; approve final-stage supplier profile registrations.
• Track ServiceNow (SNOW) tickets daily, ensuring fast resolution for suppliers, buyers, and internal stakeholders.
• Lead root-cause analysis on escalations and implement corrective actions to prevent recurrence.
• Interview candidates to align hiring with business needs; mentor team members and share best practices across projects.

Assistant Manager at WNS Global Services Pvt. Ltd. (2019-10 – 2024-11)

• Managed a team of 43 members across PRPO, Blocked Invoice, Supplier MDM, and Helpdesk functions.
• Led the ERP migration from Oracle to Jaggaer as the first resource trained on all sub-processes at go-live, ensuring a smooth transition and effective knowledge transfer.
• Amended supplier-rejected purchase orders (price/quantity discrepancies) and coordinated directly with suppliers to maintain on-time delivery.
• Supported Item MDM by creating internal part numbers for FAB/Plant inventory management.
• Assisted suppliers with invoice portal uploads and resolved Helpdesk queries within a 2-hour SLA.
• Supported procurement operations across three global regions: USA, Singapore, and DRS.

SME – Spot Buying / Order Management & Blocked Invoice Resolution at Infosys BPO Limited (2010-11 – 2019-10)

• Managed indirect procurement for an Automotive Industry client with $50M+ in annual spend across Industrial Supplies, Equipment Maintenance, and Office/IT categories.
• Sourced cost-effective materials for manufacturing operations, consistently achieving monthly and quarterly savings targets of $75K.
• Resolved vendor disputes and claims related to payment terms and blocked invoices.
• Monitored daily SLA for PO approvals and ticket closures using the OEMS ERP/ticketing platform.
• Conducted audits and delivered root-cause analysis reports to the Quality team for production errors.
• Investigated and resolved order discrepancies, blocked invoices, and packing slip issues.

Bachelor of Commerce – Dr. Babasaheb Ambedkar Marathwada University (BAMU) (2007)

HSC (12th) – Vinayak Vidyalay Jr. College of Arts, Commerce & Science (2004)

SSC (10th) – Vinayak Vidyalay (2002)