Nimisha T

Detail-oriented Customer Support Associate with a strong track record in enhancing customer experiences through effective communication and analytical skills. Proven ability to streamline processes and improve data accuracy.

Senior Customer Support Associate - Firstsource Solution Limited

(2024-01)

• Experience with case installation for the general agencies for people who takes insurance for the working employees and for their families.
• US client have different types of medical and ancillary carriers for the employees to choose their insurance sponsored by the company
• Creating a group and case for the people who in needs of medical insurance for the particular persons.
• Adding the employee's details to the client portal (GAIT) for the Underwriter reference to make sure that they sent the rates and requirement letter for the particular agencies mentioned in the documents provided by the client for our reference.
• Making a notes for the persons missing details and make a chat to client for the missing details
• Mailing and moving to the Underwriter once the group and case have been completed and intimate to the case installation specialist (client).
• Once the documents provided by the underwriter is valid and major details from the mail or from the provided documents. Needs to reach out via slack chat or make a call to the client to confirm the major details of the employees insurance agencies and brokers.
• Maintained documentation of all the processes related to Data Analysis.
• Handled customer registration requests through salesforce cases, including account onboarding insurance for the employees for the warner Pacific Insurance legal company and facility addition
• Demonstrated exceptional customer service skills by consistently maintaining a 95% customer satisfaction rate.
• Responded to customer inquiries through various communication channels.

Process Executive - DATA - Cognizant Technology Solution Limited

(2023-01 - 2024-01)

• Managed content enrichment for Walmart, ensuring accurate product information in vendor templates.
• Enhanced product data to improve customer engagement and searchability.
• Utilized data management tools, including macros, to track and resolve errors, streamlining workflow.
• Conducted quality assurance checks to minimize content discrepancies and error rates.
• Monitored process performance, maintaining high quality control standards.
• Updated SOPs and addressed daily errors to ensure process accuracy.
• Created detailed reports to track file progress, analyze errors, and manage final validation.
• Designed training programs to enhance team capabilities and knowledge sharing.

BCom - Banking and Insurance - Nallamuthu Gounder Mahalingam College (2019-01 - 2022-01)

H.S.C - PMG Matriculation Higher sec School (2018-01 - 2019-01)