Nimisha Tyagi

Processes account opening, account maintenance & account closure related formalities as per YBL process. Handles customers' enquiries and instructions, whilst ensuring that the Bank's delivery standards are met in achieving total customer satisfaction. e.g. timely checking of account opening documentation, opening of Accounts etc. Coordinates with relationship managers and meet / interact with key clients on a periodic basis to stock take on service levels and customer satisfaction.

Senior Personal Banker and Manager - YES BANK

(2025-12-18)

• Processes account opening, account maintenance & account closure related formalities as per YBL process.
• Handles customers' enquiries and instructions, whilst ensuring that the Bank's delivery standards are met in achieving total customer satisfaction. e.g. timely checking of account opening documentation, opening of Accounts etc.
• Coordinates with relationship managers and meet / interact with key clients on a periodic basis to stock take on service levels and customer satisfaction.
• Manages Local Vendors /agency relationships to ensure smooth execution of transaction.
• Ensures that adequate records & data pertaining to customer queries and complaints is maintained & analyzed for achieving greater process efficiency.
• Maintains highest levels of discipline (punctuality, attendance, grooming standards etc) in the office.
• Executes the established internal control systems and compiles relevant information for departmental audits, as necessary.

Senior Marketing Manager - CETPA INFOTECH PvtLtd.

(2022-05-01 - 2025-12-12)

• Conducting seminars and workshops in coordination with colleges and institution
• Design presentations and other promotional materials required for branding of the business.
• Identify and develop new business opportunities new to organization.
• Collaborate with stakeholders to gather requirements and ensure we have the correct level of information to make confident investments in the product.
• Extract and analyze data through SQL queries to build and execute quality improvement initiatives and strategies. Supporting Product Marketing, Customer Success & Key Stakeholders.
• Convert viable prospects to active clients (members), leading the full sales conversation through to the transition of new clients to the account management team.

Management Trainee–Project Manager Tech Develop Initiatives - HDFC Bank

(2021-08-30 - 2022-04-30)

• Led the Direct Payment Product and Sales team in the Debit Card Segment, contributed on projects for digital platforms integration, ensuring timely execution &quality.
• Responsible for stakeholder communication &end-to-end alignment of project, resulting in40% faster delivery& implementation.
• Drive cross-functional programs/projects to deliver business value and improve processes, reduce costs, and increase customer adoption.
• Engage stakeholders globally, demonstrating business acumen and effective communication to drive change and implement business proposals.
• identified gaps post Go Live &gathered feedback to conduct appropriate user training/contact programs with support from Team Leads.
• Integrated APIs(Application Programming Interface) for the bank, along with coordinating with the BTG and BCG teams.

Market Research Intern - A1 Hitech Healthcare Pvt

(2020-04 - 2020-05)

Summer Internship

• In-depth market study and research on the emergence & upcoming trends of Telemedicine.
• Created& piloted business plan based on few strategic scenarios with probable solutions leading to increased sales volume by11%.
• Created and managed marketing aspects of plan, like customer trends, market growth, positioning and promotions leading to increase in profits by7%.

Quality Intern - Jubilant GenericsLtd

(2017-06 - 2017-07)

• Quality Control Department-Instrumental Analysis of anti-hypertensive drugs.
• Analytical test procedures and result analysis for drugs like Valsartan tablets and Spironolactone.

HR Intern - Atul Nursing Home

(2018-07 - 2018-09)

• Responsible for end-to-end employee lifecycle including hiring of hospital staff and defining their work profiles.
• Strategized and planned the manpower to ensure effective treatment of patients.

MBA - K.J. Somaiya Institute of Management, Mumbai (2019 - 2021)

B. Tech - Biotechnology - Jaypee Institute of Information Technology, Noida (2014 - 2018)

HSE - Seth Bhagwan Dass Sr Sec School, Delhi (2013 - 2013)

SSE - St Gabriel's Academy, Roorkee (2010 - 2010)