Nipesh D Jangeri

Handled high-volume inbound calls from U.S.-based customers, providing information and support regarding specific magazines. Matched customers with relevant magazines based on their job titles, ensuring the publications aligned with their professional needs. Consistently achieved or exceeded monthly targets for magazine and customer engagement.

Customer Support Officer - Lester

(2018-04 - 2019-08)

• Handled high-volume inbound calls from U.S.-based customers, providing information and support regarding specific magazines.
• Matched customers with relevant magazines based on their job titles, ensuring the publications aligned with their professional needs.
• Consistently achieved or exceeded monthly targets for magazine and customer engagement.
• Maintained a 100% delivery success rate, ensured accurate customer data verification to improve targeting and magazine relevance.
• Provided excellent customer service, contributing to high satisfaction and repeat engagement.

Sr.Assoc-Account Management - Sutherland

(2019-08 - 2023-05)

• Handled customer calls and chat support to resolve inquiries and concerns related to international remittance transactions.
• Promoted to the Escalation Department for strong performance and domain expertise.
• Investigated and resolved complex remittance escalations, working on backhand systems to mitigate fraud, money laundering, and regulatory risks.
• Made informed decisions to authorize remittance processing or terminate accounts in accordance with global compliance and security policies.

Sr.Executive Management - Capita India

(2023-08 - 2024-05)

• Handled inbound calls for a major telecom company, assisting customers with network-related issues, billing inquiries, and reporting fraudulent device purchases.
• Delivered end-to-end resolution by coordinating with internal teams, and ensuring accurate and timely solutions.
• Maintained proactive follow-ups with customers until their concerns were fully resolved, aiming for first-call resolution and high customer satisfaction.

Talent Acquisition Specialist - Taskus

(2025-01 - 2025-12)

• Managed the end-to-end recruitment for assigned roles, from job posting and sourcing to final selection and on-boarding.
• Conducted resume screening, phone interviews, and coordinated interview schedules with hiring managers and interview panels.
• Utilized multiple sourcing channels—including job boards, social media platforms, networking, referrals, and talent databases—to build strong candidate pipelines.
• Administered and evaluated pre-employment assessments using the Harver tool to support data-driven hiring decisions.
• Provided hiring recommendations based on interview feedback, assessment results, and candidate evaluation metrics.
• Ensured all recruitment activities were conducted in compliance with labor laws, company policies, and internal hiring standards.
• Successfully handled a high-volume workload, managing 60–70 recruitment batches weekly.
• Recognized with R&R awards for outstanding performance over a six-month period.

SSC - St.Sebastian High School (2014-03)

HSC - Sushma Patil Jr College (2018-02)

BBA - DY Patil University (2025-11)