Program Manager at ParamAnk Labs (2026-03 – Present)
- Led end-to-end program delivery for an AI-powered learning platform using Agile and Jira, delivering the first prototype in 10 weeks to enable pilot deployment and user rollout.
- Built a business intelligence platform using Power BI Dashboards, integrating acquisition and enrollment data to identify high-volume acquisition channels, improving marketing investment decisions and revenue forecasting.
- Automated KPI reporting by migrating manual tracking into a SQL-based analytics framework, enabling real-time visibility into program performance for leadership decision-making.
- Established engagement governance frameworks tracking DAU, WAU, retention, and participation metrics, delivering actionable insights through executive reporting.
- Conducted enrollment risk analysis using Tableau Analytics, identifying that one teacher influenced 30% of paid enrollments — enabling proactive workforce planning and risk mitigation.
- Designed and implemented a Power BI Dashboards framework, improving SME utilization from 30% to 80% through data-driven workforce optimization and performance governance.
- Spearheaded indigenous platform development, defining business requirements and managing Jira-based cross-functional coordination, eliminating third-party dependency and mitigating a projected 5x Zoom cost increase.
- Redesigned governance frameworks to eliminate audit score inflation, improving teacher performance from 4.2 to 4.5 and reducing academic quality issues by 20% through compliance monitoring and operational controls.
- Redesigned operational processes to scale teaching capacity from 45 to 80 teachers, implementing ownership structures, facilitated communication, and operational dashboards to improve workforce planning.
- Implemented a ticket governance process for student escalations, reducing average resolution time from 5 days to 2 days while lowering operational backlog.
- Redesigned performance management frameworks by introducing KPI-based retention and outcome measurement, improving accountability across 300+ teachers through data-driven performance tracking.
- Established an escalation management framework for 300+ teachers, standardizing performance reviews and coaching interventions to improve accountability and reduce restructuring requirements.
- Designed SQL and Power BI performance dashboards, creating visibility into retention and engagement metrics and enabling a performance-driven culture.
Academics Program Lead (Lead Coach) at PhysicsWallah (PW) (2024-11 – 2026-03)
- Designed and implemented a ticket governance framework and issue-resolution playbook, establishing 24-hour acknowledgment and 48-hour resolution SLAs with RCA processes, reducing ticket volume by 80% and repeat issues to ~5%.
Associate Manager at Asaan Educare (2024-04 – 2024-11)
- Designed and implemented a centralized talent acquisition and onboarding framework using Google Workspace, reducing faculty onboarding TAT from 10 days to 4 days.
- Led a workforce audit framework across the faculty team, implementing compliance monitoring and structured feedback mechanisms, increasing session ratings from 3.7 to 4.3 and reducing faculty issues from 20 to 4–5 weekly.
- Managed financial planning and forecasting, maintaining a 3-month operating runway and reducing expenses by ₹1.5 lakh through budget governance, cost analysis, and cash-flow management.
- Boosted lead-to-enrollment conversion from 4% to 9% (125% increase) by designing a structured CRM program with workflow automation and social media outreach for 3,000+ prospects.
- Pioneered a Coach Readiness Framework using AI tools, assessing 20 coaches, resulting in 15 deployment-ready, 3 development plans, and 2 deployment risks mitigated.
- Redesigned subscription pricing strategy, shifting learner adoption from monthly to 3-month plans (monthly-plan adoption reduced from 50% to 15%), improving revenue predictability and cash-flow stability.
- Drove operational efficiency across student operations by designing a structured learner engagement framework, increasing coach-student interaction time from 190 to 300 minutes through optimized support delivery and customer experience initiatives.
- Overhauled customer support operations for 2,000+ students, implementing an escalation pipeline and service-delivery workflows that reduced ticket escalations by 90% and improved learner satisfaction by 30%.
- Designed and delivered interactive workshops focused on critical thinking, brainstorming, and problem-solving methodologies, increasing average participation from 10 to 80 students.
- Implemented a risk management framework for underperforming learners using data analysis and prioritization models, tracking success metrics and improving academic alignment through targeted interventions.
- Designed targeted learner intervention programs using performance metrics and engagement analytics, increasing average participation from 12 to 50 students through structured student communication.
Associate Professor at PhysicsWallah (PW) (2023-09 – 2024-04)
- Drove operational efficiency across student operations by designing a structured learner engagement framework, increasing coach-student interaction time from 190 to 300 minutes through optimized support delivery and customer experience initiatives.
- Overhauled customer support operations for 2,000+ students, implementing an escalation pipeline and service-delivery workflows that reduced ticket escalations by 90% and improved learner satisfaction by 30%.
- Designed and delivered interactive workshops focused on critical thinking, brainstorming, and problem-solving methodologies, increasing average participation from 10 to 80 students.
- Implemented a risk management framework for underperforming learners using data analysis and prioritization models, tracking success metrics and improving academic alignment through targeted interventions.
- Designed targeted learner intervention programs using performance metrics and engagement analytics, increasing average participation from 12 to 50 students through structured student communication.
Trainee Professor at Resonance Eduventures (2022-12 – 2023-06)
- Led program execution and project coordination for a 50-student academic recovery initiative, applying structured problem-solving, root-cause analysis, and performance metrics to improve average NEET scores by 42%.
- Designed a distributed assessment-development workflow, leveraging process mapping and cross-functional collaboration to reduce process TAT, save 12 hours per faculty member per month, and improve execution efficiency.
Trainee Professor at Resonance Eduventures (2022-12 – 2023-06)
- Managed academic operations for 500+ students, implementing a performance-monitoring system and stakeholder engagement processes that reduced student drop-offs by 30% and increased test participation by 20%.
- Conducted proactive risk assessments and deployed targeted feedback mechanisms for disengaged learners, increasing Class 11-to-12 continuation rates from 50% to 70%.
- Designed and implemented SOP-based operating frameworks, improving process discipline by 25% through workflow standardization, stakeholder alignment, and compliance management.
Academic Coordinator at CMI Institute (2022-01 – 2022-10)
- Managed academic operations for 500+ students, implementing a performance-monitoring system and stakeholder engagement processes that reduced student drop-offs by 30% and increased test participation by 20%.
- Conducted proactive risk assessments and deployed targeted feedback mechanisms for disengaged learners, increasing Class 11-to-12 continuation rates from 50% to 70%.
- Designed and implemented SOP-based operating frameworks, improving process discipline by 25% through workflow standardization, stakeholder alignment, and compliance management.
