Madhan. M

24 years of overall experience and 14 years of Program/Project/Delivery experience, accountable for the end-to-end delivery of complex multi-product portfolios, including AI and Security initiatives. Managing ROI, P&L-sensitive migrations, and multi-million user rollouts. Expertise in complex technical challenges across AI, Cloud (AWS), Web, Desktop, and Mobile environments.

Extensive experience in Cybersecurity, Banking, Manufacturing, and Publishing. Multi-certified Agilist (SAFe, CSM, ICP-ACC) with a proven track record of mentoring big teams in high-maturity Agile and Kanban practices. Specialist in establishing PMO strategies and implementing global standards including ISO 42001 (AI Governance), ISO 27001 (Info-Security), CMMI, and ITIL.

Principal Program Manager - Gen

(2024-08)

Leading cross-functional execution across browser security and AI assistant initiatives at Gen.

• Program-managed a cross-platform AI assistant initiative, expanding an embedded assistant from a scam-only entry point into a broader digital safety assistant across web, desktop, and mobile.
• Built and ran the operating cadence for a multi-platform AI assistant program, aligning product, design, backend, and client teams on milestone tracking, BI readiness, and controlled-release requirements to move the initiative from kickoff through launch planning.
• Program-managed a consumer password manager migration, navigating throttled rollout, store approvals, and data-center constraints; the initiative completed migration activities for ~68K users.
• Led a search-partner migration for consumer search/browser-extension surfaces across multiple browsers, with rollout already reaching 572K users and an overall update base of 1.1M users.
• Drove controlled, data-backed launch strategy for a cross-platform assistant expansion, including 100% of eligible web customers in scope and throttled rollouts on desktop and mobile to de-risk scale-up while measuring usage, repeat engagement, feedback quality, and AI cost per user.
• Established PI governance comprising PI planning, Plan of Record, Readouts, ART sprint plans, Sprint Demos, Releases across a consumer browser/security portfolio, translating a broad roadmap of search, web safety, partner extensions, onboarding flows, shared platform services, coupon releases, and automation into release timelines and executive-ready program communication.
• Instituted SAFe and Kanban operating frameworks with WIP limits, threshold management, and team-level flow metrics such as lead time, cycle time, and throughput to improve delivery predictability and execution discipline.
• Supported browser-extension handovers and partner-facing delivery, including Partner SDK and anti-scam extension work.

Program Manager - Amnet Content Source

(2023-10 - 2024-08)

Managed the end-to-end program delivery of a publishing platform suite, overseeing roadmaps, MVP definitions, and resource allocation to meet business objectives.

• Facilitated strategic alignment through RFP leadership, budgeting, and the establishment of ROI and quarterly key results.
• Directed organizational project management strategy in a PMO capacity, resolving systemic impediments and mitigating program risks.
• Collaborated with open-source partners and engineering teams on AWS infrastructure, architectural design, and DevOps to ensure scalable solution delivery.
• Championed an automation-first culture for testing and deployment while managing complex stakeholder negotiations and cross-functional conflict resolution.
• Coached and mentored cross-functional teams in Agile, Scrum, and Kanban practices, utilizing ClickUp to enhance project transparency and metric tracking.

Sr. Consultant - TNQ Technologies

(2013-02 - 2023-09)

• Orchestrated the end-to-end lifecycle of multiple products from RFI/RFP and roadmap definition to global delivery, managing budgets, talent allocation, and risk mitigation strategies.
• Guided organizational project management strategy by defining QMS, MIS dashboards, and KPIs to enable data-driven decisions and continuous delivery.
• Partnered with engineering on architectural design, solutioning, and DevOps, prioritizing an automation-first culture in testing and deployment to achieve technical excellence.
• Acted as a Lead Coach for teams and executives, institutionalizing Agile/Kanban cultures and mentoring in advanced methodologies like ML Ops using CRISP-DM and CPMAI.
• Led cross-functional negotiations and resolved organizational-level impediments to align diverse stakeholder expectations with core business objectives.
• Standardized the use of collaboration platforms including Jira, Confluence, ClickUp, and Slack to enhance transparency and reporting across the portfolio.

Deputy. Manager Projects - SRA Systems

(2010-02 - 2013-01)

• Client engagement and Stakeholder expectations management
• Proposals, budgeting, pricing, budgeting and status reporting
• Project Manager of multiple teams developing and implementing BPM products
• Involved in Architectural Design, Solution Design, Estimations, SLAs definition
• Facilitate Scrum ceremonies: Sprint Planning, Refinement, Retrospective, Sprint Review
• Resolve the impediments within the team as well as at organization level.

Process Lead - Olam Information Services

(2008-05 - 2010-02)

SQA Lead - Quintegra Solutions

(2007-04 - 2008-05)

SQA Consultant - Bahwan Cybertek deputed to BankMuscat Oman - Oman

(2004-09 - 2007-10)

Technical Consultant - Relay Software Services

(2001-09 - 2004-11)

Master of Computer Applications - Computer Applications

Bachelor in Commerce - Commerce