Niraj Kumar
Store Manager & Territory Sales Manager
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About
Retail & Store Operations professional with 15+ years of experience across apparel, lifestyle, wellness, food, and jewellery retail. Experienced in store operations, team management, sales planning, inventory control, customer relationship management, and visual merchandising. Proven ability to achieve business targets, improve customer satisfaction, maintain operational standards, and lead high-performing retail teams in competitive environments.
Experience
Store Manager - HealthKart (Bright Nutricare Pvt. Ltd.) - Jamshedpur, Jharkhand
(2023-06)
- Manage end-to-end store operations including sales, inventory, staff scheduling, and customer engagement
- Lead, train, and motivate store team to consistently achieve monthly and annual sales targets
- Analyze sales trends and forecast demand to plan inventory and promotional activities
- Ensure high standards of customer service and efficiently resolve customer escalations
- Maintain store hygiene, visual merchandising standards, and compliance with company policies
- Coordinate with warehouse and Head Office for stock replenishment and operational support
- Monitor KPIs such as Conversion, ATV, and UPT to improve store productivity
Assistant Store Manager - BIBA - Delhi
(2020-08 - 2023-06)
- Supported Store Manager in daily store operations and business planning
- Managed store accounts, billing, and cash handling responsibilities
- Assisted in manpower planning, shift scheduling, and team performance tracking
- Executed sales strategies to achieve revenue and KPI targets
- Delivered excellent customer service and maintained strong customer relationships
- Ensured VM standards and operational compliance on the shop floor
Assistant Store Manager - Wildcraft - Delhi
(2016-04 - 2020-06)
- Assisted in daily store operations, sales execution, and customer handling
- Supported planning and execution of sales targets and promotional activities
- Maintained inventory accuracy and proper stock display standards
- Handled customer queries and complaints professionally
- Coordinated with team members to ensure smooth store functioning
Customer Service Associate - Zodiac Clothing Company - Delhi
(2015-11 - 2016-03)
- Delivered personalized customer service to increase repeat business
- Achieved store sales targets through effective selling techniques
- Assisted management with operational and merchandising activities
- Maintained customer satisfaction and store presentation standards
Customer Relationship Officer (CRO) - Harmony Pvt. Ltd. - Delhi
(2015-02 - 2015-11)
- Managed customer interactions and relationship-building activities
- Supported sales and service delivery initiatives
- Assisted customers with product and service-related queries
Cashier - Go Foodiezz - Kolkata
(2012-03 - 2014-03)
- Managed billing, cash transactions, and daily cash reconciliation
- Maintained accuracy and compliance in cash handling procedures
- Supported smooth front-end store operations
Customer Relationship Officer (CRO) - Madhu Jewellery - Bokaro Jharkhand
(2004-03 - 2012-04)
- Delivered customer service in high-value jewellery retail
- Assisted in sales planning and daily store operations
- Built strong customer trust and repeat clientele
- Supported inventory handling and store coordination activities
Education
Bachelor of Arts - B.A. - Vinoba Bhave University (2015) Hazaribagh
12th - JAC (2009) Ranchi
10th - JAC (2003) Ranchi
