Niranjan Gupte

To work with sincerity in a organization where I can apply my abilities and skills, which would set the platform for a challenging, diverse and dynamic job profile. whereby I could achieve organizational goal and improve my career graph along with organization's growth.

Senior Associate, Billing Executive at Green Valley Food Processors Pvt.Ltd. (2017-12 – 2022-01)

• Create new vendors and farmer account.
• Create payment process to vendors and farmers through proper documentation with KYC and resolving their issues.
• Generate daily sales report in SAP and send to top management.
• Manage store inventory.
• Identify business requirements for goods, materials and services.
• Generating inquires sending quotations, negotiations doing proper follow ups to get work order, supply order and PO.
• Process of posting the PO and non PO in SAP.
• Negotiate prices, build quality, and delivery terms.
• Preparing of dispatched materials sales order in SAP system.
• Received transport bill checked with generate the store receipt note (SRN) in SAP and handover the bills to account dept. for further payment process.
• Co-ordination with customer for smooth dispatch function.
• Manpower handling in dispatch area.
• Coordinate delivery and storage operation.

Team Leader at JustDial Ltd (2022-08 – 2023-05)

• Present the business offers and explain benefits of the brand to the prospective client.
• Provide a demo and explain the advantages and feature of the services.
• Explain the contract, it's feature, tenure and all terms and coordinates customers in details.
• Answer the queries raised by the customers.
• Upload geo-coded photos to update the profile the JustDial database.
• Send key Parameter monitor report to the reporting managers on a daily basis.
• Submit the contracts to the office with proper documentation.
• Good communication skill to explain the services of Justdial.

Senior Customer Relationship Officer (CRO) at Bharti Airtel Pvt. Ltd. (2023-10 – Present)

• Selling postpaid plans, DTH services, broadband and Dongle plans.
• Handling customer complaints, ensuring customers satisfaction and coordinating with different departments to resolving issues.
• Resolved all types of customer queries and provided proper guidance regarding Airtel services and products.
• Informed customers about international roaming packs and completed activation process.
• Handle new prepaid activation processes and assisted customers with documentation and verification provide new prepaid activation and sim swap process.

SSC – KDSH Patan (2010)

HSC – Balasaheb Desai college Patan Maharashtra (2016)

Bachelor of Arts in BA – Balasaheb Desai college patan (2021)

Diploma in Mechanical Engineering in Mechanical Engineering – Mandar Education Society (2021)