Nirgude

Experienced Operations Manager with over 8 years of experience in IT Production Support and operations management. Skilled in logistics coordination, warehouse management, inventory control, vendor coordination, and administrative management. Proven ability to manage operational processes, improve efficiency and ensure smooth service delivery.

Operations Manager - Nor Traders Pvt. Ltd. - Mumbai

(2025-12)

Managing end-to-end operations of Tata Bistro Coffee Machines across Mumbai, Thane, and Navi Mumbai. Ensuring smooth supply chain and service delivery for Tata projects.

• Coordinating with vendors, service engineers and client teams for installation and service support
• Handling warehouse inventory including machines, spare parts, and consumables
• Managing dispatch planning, logistics coordination, and stock movement
• Maintaining operational reports, documentation, and compliance records
• Maintaining accurate inventory records and ensuring stock availability
• Verifying monthly client invoices and ensuring billing accuracy as per contract terms
• Checking machine rental charges, service rates, and consumable billing before invoice submission
• Coordinating with accounts team and clients for invoice clarification and payment follow-ups
• Preparing monthly operational, service and inventory reports for management review

Operations (Logistics and Administrative Management) - Family Business

• Managed transportation and logistics operations including fleet scheduling
• Handled administrative work including documentation and staff coordination
• Maintained vendor and client relationships
• Improved operational efficiency through process improvements

Software Engineer – L2 Production Support - Tata Consultancy Services (Payroll: Orient Technologies Pvt. Ltd.)

(2006-11 - 2014-04)

Provided L2 production support for telecom billing applications in the Telecom Billing domain.

• Configured price plans and billing parameters in Geneva Billing System
• Handled client support tickets through SDP ticketing system
• Monitored and resolved application and system issues within SLA timelines
• Maintained operational and technical documentation
• Provided onsite client support for Geneva Rating and Billing system
• Reduced system downtime by approximately 15% through proactive monitoring

MSc - Electronics - Gulbarga University

BSc - Electronics - Gulbarga University