Advisory Service Consultant - AI Strategy & Portfolio at Optum Advisory, UnitedHealth Group (2022-12 – Present)
Optum Health Technology AI Strategy Program — Contributing to Org target of $1B value from AI by 2030
- Orchestrate enterprise AI portfolio governance across 127 active initiatives representing $370M+ in tracked strategic benefits; architected an automated intake-to-reporting engine that optimized cross-functional financial reconciliation by 95% (from 1 week to 3 hours) for 70+ executive stakeholders.
- Spearheaded the 0-to-1 launch of the Enterprise AI Center of Excellence (CoE) securing critical funding for a 15-person cross-functional team; successfully scaled framework to service 50+ business use cases while accelerating time-to-pilot by 35% and compressing governance-approval cycles by 70%
- Provide strategic C-suite and Board-grade advisory on Agentic AI roadmaps and 2030 corporate target-state visions (Clinic of the Future, Care Companion, Referral Orchestration); presented foundational blueprints at Quarterly Business Reviews (QBRs) and executive leadership offsites to drive long-term organizational transformation.
- Architected the Enterprise AI Strategy Blueprint, a 4-phase execution playbook spanning vision, use-case discovery, maturity assessment, and roadmap; secured multi-Line of Business (LoB) CIO adoption to transform 4 core healthcare functions (RCM, VBC, Patient Care, Provider Experience) while compressing strategy-to-roadmap cycles to 6 weeks.
- Designed and deployed proprietary AI agents and 12+ Power Automate workflows; built a Portfolio Analyzer Agent that protected $150M+ from duplicate-build spend and surfaced $75M+ in new scaling opportunities, and a Data Quality Agent reclaiming 20+ hours per month.
- Delivered 5+ ultra-short-term diagnostic engagements, distilling ambiguous enterprise point problems into structured current-state assessments and actionable roadmaps that directly converted into full-scale delivery and sales engagements.
- Directed PMO operations for 15+ concurrent projects generating $500K in monthly revenue; managed contractor lifecycle, invoicing, & burn forecasting to maximize operational margin & overall delivery health
- Drove daily executive scrums with the COO, VPs, and Senior Directors; restructured corporate go-to-market strategy through win-loss analysis of 1,600+ opportunities to effectively target top loss drivers.
- Contributed to practice development by serving as Compliance & Ethics Ambassador, leading MBA hiring (8-10 hires annually across 5 premier institutes), and authoring pitch decks, PoVs, and RFPs for executive sales enablement.
Associate Consultant - Transformation & Delivery at Optum Advisory, UnitedHealth Group (2020-10 – 2022-12)
- UAT for e-Prior Authorisation (Decisioning at Point of Care DPOC) for United Healthcare (UHC)
- Led Level-4 process mapping & stakeholder discovery for Rapid Assessment (Rx Benefit Audit); designed a target AI-powered benefit-validation solution that delivered a 48.5% boost in operational efficiency.
- Architected and shipped a 3-week turnkey process automation (AEM-Rally), eliminating critical marketing workflow bottlenecks and unlocking $50K in immediate revenue.
- Managed an 11-member Agile QA team to automate the User Acceptance Testing (UAT) program for e-Prior Authorization (Decisioning at Point of Care - DPOC) for United Healthcare; successfully renewed a $1M annual contract for 3 consecutive years while securing $30K in annual savings.
IT Management - Intern at Asian Paints Limited, Mumbai (2019-04 – 2019-05)
Digital transformation of home décor business to deliver gold standard service experience
- Digital Strategy: Ran empathy interviews, focus groups and field studies; mapped processes and personas, identified 11 core capabilities and 60+ use cases, and proposed a phased CV/AR/AI roadmap projected to save 150 man-days/year.
- Designed RPA processes using Blue Prism to validate the integration of Equifax credit rating.
- Saved 140+ man-days by developing a real-time project dashboard enabling data-driven decision-making.
- Achieved a 50% reduction in service resolution time by end-to-end automation of the workflow process.
Test Engineer at Infosys Limited, Mysore (2016-06 – 2018-04)
- Designed RPA processes using Blue Prism to validate the integration of Equifax credit rating.
- Saved 140+ man-days by developing a real-time project dashboard enabling data-driven decision-making.
- Achieved a 50% reduction in service resolution time by end-to-end automation of the workflow process.
