MBA and B.Tech graduate with professional experience in operations and supply chain
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MBA and B.Tech graduate with professional experience and internships in operations and business processes. Experienced in supply chain coordination which includes vendor co-ordination, warehouse & logistics operations. Strong analytical and problem-solving abilities and managing multiple responsibilities and delivering results within deadlines.
Seeking an opportunity in Supply Chain and Operations where I can contribute to improving operational efficiency, support data-driven decision-making, and grow within a dynamic organization while continuously enhancing my expertise.
Technical & Operations Support Executive - Central Warehousing Corporation (Govt. Of India) - Bhubaneswar
(2025-11)
Support Warehouse managers in warehouse activities, communicate with suppliers, serve as a link between departments (logistics, finance, & engineering) to promote alignment and cooperation. Assists in the creation of Purchase Orders, the SES process, and the BTS process within the SAP MM module. Furthermore, help with the creation of Vendors Code and Depositors (Customer Code) in the SAP ERP system.
Guarantee that business activities adhere to regulatory requirements and internal guidelines. Finally, to ensure the smooth operation of an organization's ERP system that includes troubleshooting issues, performing system configurations, providing end-user support & training.
Process Associate - Tech Mahindra Ltd. (BPS division) - Kolkata
(2025-06 - 2025-11)
Handle customer complaints & issues, identifying & resolving issues from backend software portal. Escalating complex problems when necessary and working with other dept. and to ensure smooth operations and customer satisfaction.
Operations Executive - Indian PAC Consulting Pvt Ltd. - Kolkata
(2023-08 - 2024-06)
To conduct data research on law & policy makers, and local political stakeholders. Helping seniors with documentations and reports using MS Excel. Team member in voter engagement initiatives and thereby increased the vote share of the client.
Computer Trainer - Sepia Computer, RGCSM, Govt. of India
(2016-01 - 2020-03)
Used to teach computer topics as per the prescribed curriculum, including MS-Office, software applications (Internet, e-mail, Remote Communication Tools & Browser operations) and other computer fundamentals.
Production Support Executive - CMC Ltd. - Kolkata
(2014-08 - 2015-03)
Support domestic clients (UIIC and NICL) with software and visit location to provide hand-holding assistance. Additionally, conducted User Acceptance Testing and offered database backend support. Discussion with PM/Lead, Clients in case functional query, Issues and bugs which helped the client's revenue and market share grow.
MBA - Marketing & Operations - University of Calcutta (2020 - 2022)
B.TECH - Electronics & Communication Engineering - Institute of Engineering & Industrial Technology, WBUT (2009 - 2013)
12th - Science - Chittaranjan High School English Medium (2008 - 2008)
10th - General - Chittaranjan High School English Medium (2006 - 2006)
Diploma - Painting - Rabindra Bharati University
