Rinki Bera

A results-driven Merchandiser and Operations Manager with over 13 years of experience in retail operations, inventory management, sales, and team leadership. Skilled in strategic planning, logistics, and performance analysis. Expertise in driving business growth, optimizing processes, and delivering quality customer service. Adept at managing cross-functional teams and fostering relationships with vendors and buyers to achieve operational excellence.

Merchandiser & Operations Manager - Marda Collection Pvt Ltd

(2012-08)

• Lead strategy development and planning for merchandising and operations.
• Oversee inventory management, ensuring optimal stock levels and product availability.
• Coordinate logistics and operational processes to ensure timely delivery and cost optimization.
• Drive sales and marketing initiatives, contributing to the growth of brand presence.
• Manage vendor and buyer relationships, negotiating terms and ensuring quality product sourcing.
• Conduct performance analysis, identifying areas for improvement and executing corrective actions.
• Lead a cross-functional team, offering coaching and support for skill development.

Retail Supervisor, Counter Manager, Sales Consultant - UNITED COLORS OF BENETTON (Under Marda Collection Pvt Ltd)

• Supervised daily retail operations, including sales, inventory management, and customer service.
• Managed retail counters, ensuring smooth operations and effective sales strategies.
• Coordinated with sales teams to drive product sales and promote brand awareness.
• Handled visual merchandising and product placement to maximize store traffic and sales.

Manager - Hotel White House

(2012-01-19 - 2012-06-30)

• Managed profit and loss for the hotel, ensuring financial performance targets were met.
• Developed and implemented business strategies to improve service quality and customer satisfaction.
• Conducted monthly meetings with departmental managers to review business performance.
• Mentored and trained staff, ensuring high service standards and employee development.
• Coordinated internal sales audits and undertook corrective actions when necessary.

Senior Executive - Indiamart Intermesh Ltd

(2011-10 - 2012-01)

• Developed relationships with existing clients, promoting new products and enhancing service quality.
• Provided ongoing support to clients, ensuring their needs were met and issues resolved promptly.
• Updated client feedback reports to track satisfaction and identify areas for improvement.

Executive - AMUL

(2007-08-05 - 2009-08-13)

• Managed retailer orders, ensuring timely delivery and product availability.
• Handled cash transactions and updated daily financial reports.
• Provided product information to retailers and ensured they were informed of new product offerings.

M.B.A - Marketing (Major), Finance (Minor) - EIILM (2011)

B.Com - B.Com (Pass) - M.K.C College (2008)

Higher Secondary - Commerce - S.B.V.B.V (WBCHSE) (2005)

Secondary - General - S.B.V.B.V (WBBSE) (2003)