RESTAURANT ASSISTANT MANAGER - Hasan Kolcuoglu Turkish restaurant - Doha, Qatar
(2019-12)
- Screening, interviewing, hiring, and training restaurant staff.
- Managing restaurant staff's work schedules.
- Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.
- Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.
- Checking in on dining customers to enquire about food quality and service.
- Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.
- Monitoring the restaurant's cash flow and settling outstanding bills.
RESTAURANT SUPERVISOR - Lokanta Turkish Cuisine - Muscat, Oman
(2013-11 - 2019-09)
- Reviewing customer surveys to develop and implement ways to improve customer service.
- Resolving customer complaints in a professional manner.
- Creating social media content.
- In charge of Manual attendance.
- Ensure that job descriptions accurately record the primary responsibilities, qualifications and terms for each job role in their group.
- They set performance standards for tasks, jobs and roles of their employees.
- Check regularly review the needs of their employees.
- Ensure new employees are oriented to the organization, its policies, facilities, etc.
- Ensure employees have the necessary expertise to carry out their jobs.
- They conduct performance appraisals on a regular basis, including assessing how the employee has performed and what they can do to improve in their jobs.
CAPTAIN - International Waves Hotel - Muscat, Oman
(2011-08 - 2013-11)
- Guiding the hostess, waiter, waitress and food runners in the performance of their jobs.
- Ensuring sufficient operating guest supplies, beverage supplies and operating equipment during outlet operation.
- The over all sanitation and cleanliness of the outlet during the shift.
- Proper maintenance and good working order of all equipment, furniture and fixtures in the outlet.
- Consistently implementing the service standards and operating procedures in the outlet.
- Ensuring sufficiency of manpower in the shift.
- Performs other duties and responsibilities assigned by immediate superior, which leads to guest satisfaction and profit for the hotel.
SENIOR BARTENDER - Al Makan Cafe - Muscat, Oman
(2008-08 - 2010-08)
- Welcoming customers, reading and listening to people to determine beverage preferences, making recommendations, and taking drink orders.
- Planning drink menus and informing customers about new beverages and specials.
- Selecting and mixing ingredients, garnishing glasses, and serving beverages to customers.
- Checking identification to ensure customers are the legal age to purchase alcohol.
- Taking inventory and ordering supplies to ensure bar and tables are well-stocked.
- Adhering to all food safety and quality regulations.
- Handling cash, credit, and debit card transactions, ensuring charges are accurate and returning correct change to patrons, balancing the cash register.
- Maintaining a clean work and dining area by removing trash, cleaning tables, and washing glasses, utensils, and equipment.
- Developing new cocktail recipes.
BARTENDER - Kargeen Cafe - Muscat, Oman
(2004-07 - 2008-07)
- Prepare alcohol or non-alcohol beverages.
- Mix ingredients to prepare cocktails.
- Plan and present bar menu.
- Check customers' identification and confirm it meets legal drinking age.
- Maintain bar inventory and supplies.
- Interact with customers, take orders and serve snacks and drinks.
- Assess customers' needs and preferences.
