Nishant Sansare

Business Operations and Commercial Excellence leader with 15+ years of experience driving multi-site operations, commercial performance, process transformation, and operational excellence across international and domestic business environments. Proven track record leading large-scale operations, managing cross-functional teams, optimizing costs, enhancing customer experience, and delivering business continuity across service, manufacturing, and examination operations. Experienced in stakeholder management, vendor governance, workforce planning, digital transformation, and performance-driven operational leadership across India, APAC, Australia, and Europe.

Manager – Operations & Administration at SDA Bocconi Asia Center (2025-10 – 2026-07)

• Own end-to-end business operations — vendor governance, facilities, budget oversight, and stakeholder engagement — for a multinational business school campus.
• Drive operational excellence through process optimization, workflow redesign, and continuous improvement initiatives.
• Manage vendor partnerships, service contracts, and facility-related operations to maintain operational effectiveness and compliance.
• Served as Acting Head of Department for three months, providing leadership oversight, resource planning, and business continuity management during a critical transition period.

Operations Manager – West India at British Council (2022-12 – 2025-09)

• Managed end-to-end examination operations across 20+ venues in West India, supporting 2,000–3,000 candidates daily while leading a workforce of 250+ invigilators and supervisors.
• Directed workforce planning, venue operations, vendor management, auditing, and compliance across multiple locations while maintaining global standards.
• Managed stakeholder relationships across India, the UK, and Germany, ensuring seamless operational delivery and business continuity.
• Delivered 20–30% operational cost optimization through resource planning, process improvements, and operational excellence initiatives.
• Improved customer satisfaction scores by 15–20% through enhanced service delivery and candidate experience initiatives.
• Recognized as BI Area Champion (West India) for operational excellence, innovation, and continuous improvement initiatives.

Operations Manager (Business and Revenue Operations) at Iraveta (Totes) Marketing Solutions (2020-02 – 2022-12)

• Led end-to-end commercial operations for an Australian solar business, overseeing sales operations, customer experience, service delivery, and revenue operations.
• Managed budgeting, pricing, receivables, payables, and cost optimization initiatives to improve operational efficiency and profitability.
• Led cross-functional teams of 50+ professionals across Sales, Operations, Marketing, Customer Support, and Accounts spanning India, Australia, and the Philippines.
• Designed and implemented scalable operating processes, SOPs, and automation initiatives, reducing operating costs by 25% and improving turnaround time by 30%.
• Delivered 1,000+ customer projects while maintaining high service standards and consistently achieving 5-star customer ratings.

Factory Operations and Admin Manager at Kaalikai Industries (India) Ltd. (2015-11 – 2019-12)

• Managed end-to-end factory operations including manufacturing, administration, supply chain, procurement, and vendor management.
• Led budgeting, cost control, and quality initiatives, increasing profit margins by 20–30%.

Banking and Financial Operations Executive at VVS Bank Pvt. Ltd. (2011-07 – 2015-10)

• Managed banking operations, customer service, account management, transaction processing, and operational reporting, ensuring compliance with financial regulations.

MBA in Operations Management – Dr. D. Y. Patil Vidyapeeth

B.Com in Financial Accounting, Auditing & IT – University of Mumbai