Network Performance Engineer - Ericsson Global - Bangalore
(2021-03)
Network Performance Engineer managing multiple projects including Customer Fault Management, Incident Management, and Post Performance Monitoring activities.
- Newly integrated or swapped sites need to be analyzed for KPI performance.
- Any site fault needs to be troubleshooted initially through remote checks.
- For second-level troubleshooting, access the BTS Manager to block/unblock cells or perform any required configuration changes.
- For Azimuth, RET, hardware, or cable-related issues, coordinate with the Field Engineer (FE). With an approved Work Order (WO), provide guidance and corrective actions to the FE during field checks to resolve alarms and complete the activity closure.
- Alarms such as VSWR, Rx Signal Level Failure, and Antenna Line Device Failure must be analyzed and addressed accordingly.
- Issues are raised through Trouble Tickets (TT) in the ITSM or BMC Remedy tool.
- Handled P2 incidents on an as-needed basis, ensuring timely resolution and compliance with SLA commitments.
- Responsible for handling P3, P4 priority tickets.
- Once the issue is resolved, a detailed analysis report is prepared and submitted to the customer as part of the Handover Pack.
- Managing 3UK to Vodafone site migration across 2G, 4G and 5G technologies.
- Analyzing overall KPIs for 4G and 5G networks during migration activities.
- Using 3UK and Vodafone MYCOM tools to fetch performance data (cell-wise and node-wise).
- Ensuring smooth migration of sites from 3UK network to Vodafone network.
- Supporting carrier additions and full site migration activities in Vodafone network.
- Monitor and analyze KPIs for telecom network performance.
- Perform pre and post network performance analysis for optimization activities.
- Handle P3 tickets and incident management using ITSM tools.
Fault Management Engineer - Huawei Telecommunications Pvt Ltd - GNOC Bangalore
(2019-01 - 2020-06)
Fault Management Engineer supporting MTN-SA (South Africa) project with remote monitoring and troubleshooting of 3G and 4G network nodes.
- Remote monitoring of 3G and 4G network nodes for Huawei and Ericsson.
- Performed Level 1 troubleshooting for RAN networks.
- Ticket management through Service Desk tools.
- Alarm monitoring and fault correlation with transmission, power and core networks.
- Prepared outage reports and coordinated with field teams.
RAN Integration / Alarm Monitoring Engineer - Nokia Networks Pvt Ltd - Chennai NOC
(2017-11 - 2019-01)
RAN Integration and Alarm Monitoring Engineer supporting AT&T and Transmission projects with 24/7 network health monitoring and configuration management.
- 24/7 network health monitoring using NETACT OSS.
- Monitored BTS and RNC nodes and supported acceptance testing.
- Maintained alarm history, uptime reports and outage documentation.
- Supported BBU migration activities.
- Performed attribute and label changes based on customer requirements.
- Updated GNE and port configurations through bridge calls using the Net Viewer and Net Builder tools.
