Nissi Thomas

Dynamic and results-driven banking professional with 3+ years of experience managing NRI and HNI client relationships and leading high-performing teams. Proven track record of growing a ₹316 Cr+ book, achieving 25% HNI portfolio growth, and cross-selling 32+ banking products. Delivered award-winning NRI relationship management across 10+ global geographies including the Middle East, Singapore, the US, and the UK.

Strong leadership, analytical, and interpersonal skills, underpinned by an earlier foundation in HR recruitment for top-tier BFSI, Telecom, and FMCG clients.

Private Banking Relationship Manager at ICICI Bank (2025-07 – Present)

Managing and growing relationships with High Net-Worth Individuals (HNIs) and large business clients, delivering customized wealth management solutions across investments, insurance, lending, and family banking.

• Oversee a client portfolio with business turnovers of ₹128 Cr+, providing end-to-end banking and cash management solutions
• Advise clients on business acquisitions, mergers, new office expansion, and succession planning strategies
• Deliver comprehensive investment advisory across asset classes — including MFs, PMS, Bonds, and Structured Products — with a strong focus on revenue generation and compliance
• Consistently maintain top-tier client satisfaction scores through high-touch, personalized financial planning and a customer-first engagement model

Unit Manager – Wealth Management at ICICI Bank (2024-04 – 2025-07)

Led a team of 7 Embedded Relationship Managers (ERMs), driving HNI acquisition and retention strategies with focus on portfolio growth and revenue optimization.

• Led a team of 7 Embedded Relationship Managers (ERMs), driving HNI acquisition and retention strategies
• Delivered 25% growth in HNI portfolio, consistently surpassing acquisition targets
• Maintained a ₹316 Cr book size with a 4% PPOP margin, optimizing both cost efficiency and revenue generation
• Successfully cross-sold 32 banking products including Personal Loans, Home Loans, Auto Loans, Business Loans, OD, and M52
• Conducted training programs and performance coaching sessions to drive team capability and development
• Established a 360° client engagement framework, ensuring service excellence and high retention rates
• Collaborated with product and analytics teams to design and implement customer-focused innovations

NRI Relationship Manager at ICICI Bank (2022-02 – 2024-04)

Managed NRI client relationships across global geographies including the UK, US, Singapore, UAE, Kuwait, Oman, and Saudi Arabia, delivering comprehensive banking and investment solutions.

• Managed NRI client relationships across global geographies including the UK, US, Singapore, UAE (Dubai, Abu Dhabi, Sharjah), Kuwait, Oman, and Saudi Arabia
• Consistently exceeded targets in CASA growth and financial product cross-sell
• Enhanced client retention through proactive service delivery and needs-based product positioning
• Developed client databases and dashboards to personalize offerings and track service feedback
• Resolved complex service issues, improving customer satisfaction and loyalty metrics
• Increased cross-sell uptake of asset products by 30% in FY 2023
• Recognized as Best NRI Relationship Manager – Q3 FY 2023

HR Trainee at ABACUS Consultants (2021-02 – 2021-09)

Managed end-to-end recruitment for Banking, Telecom, Insurance, and FMCG sectors with focus on candidate sourcing and onboarding optimization.

• Managed end-to-end recruitment for Banking, Telecom, Insurance, and FMCG sectors
• Streamlined onboarding processes, reducing new hire attrition by 15%
• Sourced high-quality candidates via LinkedIn Recruiter, Naukri, and referral networks
• Led successful high-impact recruitment closures for top BFSI clients
• Supported training programs and feedback initiatives to strengthen organizational culture

Post Graduate Program in Business Administration in Finance – ICFAI Business School (IBS) (2018 – 2021)

Bachelor of Business Administration in Finance and Operations – The IIS University (2015 – 2018)